Bilingual Service Maintenance Advisor

Bilingual Automotive Service Advisor

Summary

We are seeking a skilled and experienced automotive mechanic who is fluent in both English and French for a full-time, permanent office position. The ideal candidate will use their technical expertise to liaise between customers and shop mechanics, reviewing and approving repairs.

Key Responsibilities

• Communicate effectively with customers and mechanics in both English and French
• Review and analyze repair orders and diagnostic reports
• Approve repair recommendations based on technical knowledge and company guidelines
• Explain complex mechanical issues to customers in clear, understandable terms
• Coordinate with shop mechanics to ensure efficient workflow and timely completion of repairs
• Maintain accurate records of all communications, approvals, and repair histories
• Assist in inventory management and parts ordering as needed
• Ensure compliance with safety regulations and quality standards
• Provide technical support and guidance to mechanics when required
• Stay updated on the latest automotive technologies and repair techniques
  
  

Qualifications

• Proven experience as an automotive mechanic (minimum 5 years)
• Fluency in both English and French (written and spoken)
• Valid automotive technician certification
• Strong technical knowledge of various vehicle makes and models
• Excellent communication and customer service skills
• Proficiency in computer systems and automotive diagnostic software
• Ability to read and interpret technical manuals and schematics
• Strong problem-solving and decision-making skills
• Experience with office software (e.g., Microsoft Office Suite)
  
  

Additional Requirements

• Must be comfortable in an office environment (“off the bench”)
• Ability to multitask and manage time effectively
• Strong attention to detail
• Team player with the ability to work independently when needed
• Willingness to continuously learn and adapt to new technologies
  
  

Benefits

• Competitive salary commensurate with experience
• Health and dental insurance
• Retirement savings plan
• Paid time off and holidays
• Professional development opportunities
  
  

This full-time, permanent position offers a unique opportunity for a skilled mechanic to transition into an office role while utilizing their technical expertise. The ideal candidate will combine their hands-on experience with strong communication skills to excel in this customer-facing position.