Senior Business Systems Analyst

Job Description

Location: Richmond Hill, ON (Hybrid)

This is a hybrid position primarily based in Richmond Hill, ON. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working .

We give you a world of potential

Computershare has an exciting opportunity for a permanent full-time Senior Business Systems Analyst to join our Business Solutions Group as part of our Computershare Issuer Services (CIS) team.

A role you will love

As the Senior Business Systems Analyst, you’ll be responsible for key contributions to all the non-programming phases of the systems development lifecycle including Requirement Gathering, Design Review, Testing, Deployment, and Support.

In this role, you will deliver accurate analysis, configuration, testing and support for a suite of internal software applications covering work distribution, call centre interface & IVR, scan automation, and a document storage repository.

To be successful in this role, you will need to demonstrate advanced, experience-based knowledge to become the chief team expert on one or more functional areas and provide training and guidance to junior members of the team.

You’ll also get to work closely with business stakeholders and project managers to identify appropriate solutions and accomplish business objectives.

Key Responsibilities Include

• Providing first-line support and subject matter expertise to the business stakeholders and junior team members regarding the supported software applications
• Leveraging experience and expertise working with business stakeholders, management and team members to drive optimal solutions to accomplish business and project objectives
• Advocating sound, scalable, sustainable solutions for various business requirements arising from continuous improvement analysis, customer feedback, government regulations, risk/audit findings or other sources
• Performing and documenting configuration changes, as well as User Acceptance and Regression testing for multiple moderately complex functionalities contained in software releases and patches
• Assisting the Global Development team and junior team members with issue diagnosis and resolution
• Participating in change deployment and smoke testing efforts (outside of normal business hours, where required)
  
  

What will you bring to the role?

• 5+ years’ experience as a Business Systems Analyst or similar role
• 3+ years’ experience working in the financial industry
• 1+ years’ User Acceptance Testing experience
• Prior experience providing technology support
• Proven ability to understand significantly complex functional specification documents
  
  

Bonus Points If You Have

• Application or database design experience (VBA)
• Strong knowledge in design concepts of relational databases
• Prior experience in development (EUC)
• Project Management experience
• Bachelor’s degree or equivalent in related field
  
  

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook .

About Us

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.