Desktop Support EUC L1

Iron Systems, Inc


Date: 2 hours ago
City: Mississauga, ON
Contract type: Full time
Job Description

Scope of the work is mentioned below:

  • Onsite support
  • Break Fix support
  • IMACD Services
  • Onsite end user software support services
  • Deskside software Support
  • Refresh & Disposal
  • Hands & Feet Support
  • Warehouse and Technology Support Services

Service Description

  • Provide support for customer-approved end user devices such as desktops, laptops, and printers.
  • Provide priority assistance to VIP users when feasible
  • Provide IMACD and administrative support – Hands and feet for client Locations during local business hours for the End User Computing, print and file server, IP telephony and video conferencing systems.
  • Third Party Vendor (TPV) and OEM co-ordination for PCs, laptops and printers.
  • Provide hands and feet support on demand for audio visual rooms system in coordination with the collaboration team.
  • Provide hands and feet support for the IP telephony end user device, i.e IP telephone, when required.
  • Onsite Support Services: IMACD, hardware breakfix support, deskside software support, refresh & disposal, hands & feet support
  • Service Requests and IMACDs
  • Hardware Breakfix support of Customer provided end user devices.
  • Hands and Feet Support for Server Break/Fix.
  • End User Desk Side Support.
  • Knowledge management (SOPs, Troubleshooting Guide)
  • Inventory management for client Locations
  • The On-site support services shall be provided during local business hours.
  • Fluency in local language as per the geographical and cultural requirement and English speaking to good standard.
  • Provide or oversee, as appropriate, all installations, de-installations, cascades, moves, add and changes for all EUC equipment, software, and related Services for Customer.
  • Coordinate, plan, and schedule IMACDs with all affected IT functions

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Bilingual Staff Accountant

Bilingual Source, Mississauga, ON
5 hours ago
Job Title: Bilingual Staff AccountantReporting to: Accounting ManagerJob Location: Hybrid (Mississauga Office / Work from Home)About UsWe are a progressive medical device company operating globally, known for our innovation and commitment to healthcare. With a diverse product portfolio and a presence in over 20 countries, we offer rewarding career opportunities in various specialties.Job DescriptionSeeking a bilingual Staff Accountant to manage...

Hydrogeologist/Environmental Engineer/Environmental Scientist

GHD, Mississauga, ON
2 days ago
Job DescriptionThere’s no pledge more important than the one we make to look after our environment, and we’re committed to helping you do exactly that.Who are we looking for? We are looking for an Experienced Hydrogeologist/Environmental Engineer/Environmental Scientist to join the Hydrogeology Group in one of four Ontario offices (Ottawa, Mississauga Waterloo, or Toronto). This position is a great opportunity...

Sales Associate

Rogers, Mississauga, ON
3 days ago
  Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise,...