Outbound Sales and Services Associate – English

Overview

Every day at Nordia, thousands of us are building trusted connections and advanced solutions to deliver outstanding customer experience for leading brands across Canada.

Are you a professional salesperson that would make good use of a highly performance-based compensation structure? Are you looking for a work-from-home opportunity? If so, we’re seeking talents like you to join our team of Outbound Sales and Services Associates in the Toronto area.

In this role, you will reach out to the customers of Canada’s largest telecommunications company to ensure they are getting the best value for all their products and services. This is the ideal position for anyone who is results driven, passionate about technology and wants to talk about it!

What We Have To Offer

• Salary of $21/hour*, including a guaranteed premium – based on your performance, you could earn more thanks to our performance-based incentive plan!
• *After seven months: $18.20/hour – as an example, the average total compensation of our agents 6 months after training is $22.50 (all bonuses included);
• Significant monthly incentive bonus based on performance;
• Fully paid training and coaching program;
• Work from the comfort of your own home (equipment provided);
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance; discounts on telecommunications products and services.
  

Responsibilities

• Make outbound calls to Bell customers to upsell and add-on products and services that fit with the customers’ needs.
• Promote complementary solutions for residential and mobility products and services (Home phone, Internet, TV and Mobility).
• Contribute to the team's success in a spirit of healthy competition and over-achievement.
• Take inbound calls as a contingency when needed.
  
  

Qualifications

• Available to work full-time in the following time slots:
• Tuesday to Friday, 1:00 p.m. to 10:00 p.m. EST;
• Saturday from 11:00 am to 7:00 pm EST.
• Reside within 100 km of the Nordia centre in Toronto;
• High-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Completed high school diploma or equivalent;
• Experience working in a sales position at a call center (6 months +), ideally in a role where you have done outbound sales;
• Excellent communication and interpersonal skills;
• Ability to multi-task in a computerized environment;
• Sales mindset: you can build rapport quickly, negotiate effectively and persevere when facing objections.
  

Training start date: November 21 st

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry.

According to the most recent internal survey, our employees confirm it: 90% of them would recommend Nordia as an employer to their family and friends! We are also on Waterstone's prestigious list of Canada's Most Admired Corporate Cultures, and we were recognized for our excellence in human resources at the recent Dunamis Awards gala.

Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!