Senior Clinical Manager

Job Summary

Build and strengthen relationships between hospital partners & Integrated Care Solutions. Focus on building and maintaining collaborate relationships with hospital, stakeholders as well as field staff to support patient care. Support the overall operations of the Bundled Care Programs in collaboration with the Senior Manager, Community Bundled Care Programs.

Primary Responsibilities

• Supervise the Clinical Leads to support field staff to ensure compliance with all federal and provincial legislated standards of practice as well as company policies and procedures.
• Oversees the clinical operations of the Program and supports field staff to ensure that patient assessments, care plans, goals, treatments and subsequent follow ups are carried out and ensure staff have the tools, resources and skills to carry out their duties appropriately.
• Work with Senior Manager to ensure the integration of patient satisfaction initiatives; ensure that all patient concerns and complaints are satisfactorily addressed and documented in a timely manner.
• Liaise with hospitals, funders or Government programs as required.
• Oversee and assist with human resources with respect to recruitment and selection, orientation and training, discipline and the probationary/annual performance review of field staff.
• Lead and assist with the implementation of Modified Work Programs for field staff.
• Interpret and implement relevant policies and procedures related to the Community Bundled Care Programs.
• Working with internal stakeholders, ensure that Program comply with Occupational Health and Safety Standards including having active joint health and safety committees, monthly inspections and reporting incidents as required.
• Regularly performs audits to ensure that Programs and staff comply with Public Health standards, Ministry of Health directives and Bayshore policies related to Infection Prevention and Control.
• Partnering with Senior Manager, ensure that Program is meeting Key Performance Indicators.
• Performs audits and reviews patient charts and ensures documentation is complete, accurate and in line with appropriate college standards as well as Bayshore Guidelines.
• Maintain relevant databases with patient and staff information and meet Bayshore Data Quality Standards.
• Manage bundle costs by performing case reviews to ensure acceptable levels and ensure that overall costs meet fiscal goals.
• Participate in business development as appropriate; assist with the development of contractual agreements for client care and services as required.
• Attend and participate in sales, operational or external meetings as requested.
• proactively manage health human resource staffing to ensure appropriate coverage is managed appropriately.
• Engage partners and stakeholders to Promote Bayshore Integrated Care Solutions through participation in local healthcare or business committees as well as community events.
• Serve as the On-Call Manager as required.
• Works with the Senior Manager to implement the clinical operations for any new Community Bundled Care Programs in the province of Ontario.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
• Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Demonstrate solid performance or exceed performance standards in key job dimensions/attributes as defined on the Performance Appraisal.
• Complete other tasks as requested.
  
  

Performance Review

Performance will be reviewed on an ongoing basis with a formal review at the end of the six-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, Supervisor, NDC and ICS team and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.

Minimum Qualifications

• Exemplifies characteristics of Bayshore Health Care: compassion, excellence and reliability.
• Current license in good standing as a RN in province of Ontario.
• Graduate of an accredited and approved program.
• 5-10 years of progressive experience in health care, preferably home health care & hospital.
• Completed Continuing Education Requirements (CEUs) as required by regulation.
• Demonstrated record of building and maintaining referral relationships.
• Demonstrated knowledge of the Canadian health care system including; OHIP, insurance & private pay.
• Knowledge of medical terminology, patient care best practices and infection prevention and control
• Ability to provide excellent customer service.
• Demonstrated ability to work well in a team environment
• Working knowledge of business office technologies: PC/laptop w Microsoft Office applications, smartphone, website/internet, email.
• Ability to read, write and effectively communicate in English
  
  

Training And Certifications

• Overview of ALC Program & Metrics
• Data Analytics
  
  

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Primary Location

ON-Hamilton