Senior Billing Coordinator

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

The Senior Billing Coordinator will be responsible for assisting in all phases of client billing. This includes prebill & bill preparation, bill submission, analyzing client bill appeals, tracking outstanding issues for resolution, high level issue resolution including engagement of internal and external stakeholders, utilizing various reports to stay organized, internal records management and communication with clients and Osler lawyers in relation to billing. This role requires an intricate knowledge of the billing & eBilling workflows, Firm billing processes, relevant systems and stakeholders. As a Senior member of the Billing Team, you will be relied upon to deliver support and training to other Billing Team members.

Major Responsibilities

• Reviewing prebills and working with Osler Partners to issue bills
• Track, follow-up and handle any billing related issues or delays
• Handle client billing inquiries
• Responsible for overseeing billing for the Calgary and Toronto office
• Responsible to provide billing support to members of the Calgary and Toronto office
• Face of the Billing Team for the Calgary and Toronto office, ability to interact comfortably with all Firm members while providing “white glove service”
• Provide regular reporting to the Management Team to track progress on efforts and ensure all pending tasks are handled in a timely manner
• Create training materials and provide insights to internal stakeholders
• Being actively involved in any billing process improvements including implementing and testing of system enhancements
• Provide back up and support for other Billing Team members during absence and vacation
• Providing billing technical support and guidance to internal and external stakeholders
• Acting as subject matter expert for billing and provide training to new team members
• Maintain accurate client and matter information to ensure future billing success
• Review of client billing guidelines to ensure the Firm is complaint with the client’s guidelines
• Train timekeepers and legal assistants on the Firm’s various billing software tools
• Ensuring all items are handled prior to each month end financial close cycle
  
  

Position Requirements

Education and Experience

This position requires a college diploma and a minimum of three to five years of billing experience. Experience in other accounting or finance roles may be considered. Experience in a legal or professional services environment is preferred. An equivalent combination of education, training, and experience may be acceptable.

Knowledge and Skills

• Knowledge of Aderant, eBillingHub & Prebill Viewer is considered an asset
• Experience with ERP systems
• Experience providing service in a fast paced legal environment
• Strong Microsoft Excel skills are an asset to create spreadsheets for review and tracking data
• Excellent communication and problem solving skills are required
• Analytical ability to identify issues and drive resolution results
• Positive attitude, patience, resilience and a sense of humour
• Strong personality to work with all types of individuals
  
  

For the safety of firm members and visitors, Osler is committed to complying with the recommendations of public health authorities, including with respect to adopting mandatory vaccination policies. Employment at Osler is therefore conditional on complying with any vaccination policies that Osler may adopt from time to time in response to the recommendations of public health authorities.

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

No agencies or phone calls/emails please.