Office Manager

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

We’re looking for an Office Manager to be at the heart of the Silk & Snow team. This unique position will allow you to work with everyone within the company, be the main point of contact empower you to make a difference in your colleagues’ day to day.

We’re looking for someone who can be in the office full-time to fully engage with our team and contribute to a dynamic, collaborative environment.

Location: 670 Caledonia Road – York, ON – M6E 4V9

In this role you will:

Office management

• Act as local point of contact and partner for colleagues, respond to requests and identify / resolve issues quickly and effectively
• Ensure on-site functions, including mail, business equipment, food service, janitorial and maintenance staff
• Responsible for ensuring the office is fully compliant with health and safety regulations, creating a safe and secure environment for all employees
• Make sure the shared office spaces, like the lobby, meeting rooms, and kitchen stay tidy and welcoming for everyone
• Order and maintain office, kitchen, cleaning supplies and equipment
• Maintain office efficiency by carrying out planning and execution of equipment procurement, administration systems and office layouts
• Manage meeting room and photoshoot studio schedule, both internally and with external partners

Administration and human resources

• Cultivate a positive office culture that boosts employee morale, enhances service quality, and encourages mindful cost management
• Organize employee events and recognition
• Develop and implement office policies by creating procedures and standards to guide the office’s operations
• Provide executive support to the senior management team e.g booking travel or arranging meetings
• Ensure initial training and onboarding of new hires, preparing orientation packages and assisting with other human resources functions
• Maintain employee records including payroll, benefits, vacations, access and asset management
• Work with the Accounting team to process payroll, log expenses and reconcile company credit cards

Other responsibilities

• Work with departments in need of extra help; and other reasonably related duties as assigned
• Ad hoc duties as requested

The Qualifications and Experience with like to see:

• 2+ years’ experience in a similar position
• Advanced skills in MS Office, specifically in Excel
• High standards of ethics and confidentiality to handle sensitive information
• Strong communication and analytical skills
• Extremely proactive self-starter with a strong sense of personal accountability and ownership in their work
• Extremely organized and detail oriented with a proven ability to effectively manage and prioritize multiple tasks
• Advanced time management and prioritization skills
• Ability to handle delicate matters with diplomacy and professionalism, ensuring smooth interactions across all levels
• Ability to maintain confidentiality and exercise discretion
• A positive attitude with an ability to exercise good judgment, show initiative and be proactive
• Experience with ADP payroll software – an asset
• Knowledge of Xero accounting software – an asset

Why our team members enjoy working at Silk & Snow:

• We prioritize diversity and inclusivity in our company culture
• Growth opportunities with an emphasis on hiring from within
• You will be exposed to a streamlined training process and receive guidance and support that will set you up for success during and after training
• You can access our LifeSpeak learning platform with lots of free courses taught by experts to support your personal and professional development
• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. Additionally, we offer paid time off
• Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period
• Make a meaningful impact on our customers' sleep habits, contributing to their overall well-being
• We foster a healthy work-life balance with our company's supportive environment
• This is not just a job but a CAREER with potential opportunities for growth and advancement