Financial Client Service Associate
Collabera
Date: 23 hours ago
City: Halifax, NS
Contract type: Contractor
Position Details:
Position: Financial Client Service Associate / Call Center Associate
Type (Contract, C2H, Perm): Contract (12 months)
Location: Halifax - Onsite
Shift/Core Hours: Monday - Friday (8 hour shift between 8am - 8pm EST hours)
Interview Process: 1 Round
Compensation: $20-$24/Hour
Day to day:
- Handling Customer Inquiries: Answering phone calls, emails, or chat messages from customers, and addressing their questions, concerns, or issues.
- Providing Information: Supplying customers with information about products, services, policies, and procedures.
- Documentation: Maintaining accurate records of customer interactions and transactions.
Must-haves/key skills needed:
- 1-3 years call center experience (non- IT, preferably collections / payment)
- 1-3 years of a client service background
- Excellent written and verbal communication skills
- Financial service knowledge and banking experience is a must
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