Engineer I - Site Reliability Engineering

Requirements

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About This Team

We are looking for a motivated engineer to join of the Foundations team which is responsibility for observability and monitoring in Site Reliability Engineering, guiding the digital organization to improve the practice of reliability here at lululemon. We are a consultative enablement team providing guidance and support to product engineering teams for the development of high-quality and resilient software systems through the use of monitoring tools and practices. SRE partners with many product engineering teams across digital and beyond to infuse the concepts and practices of reliability into engineering process and deliverables. The Foundations team owns the management of our monitoring tools and the best practices for using those tools to provide total visibility into our systems. This role requires a vision and strategy for monitoring and how to manage it across a disparate organization.

As a SRE Engineer you will responsible for designing, implementing, and maintaining robust monitoring solutions, creating insightful dashboards, identifying relevant metrics, and driving efficient problem management practices. You will help identify observability maturity opportunities and roadblocks to success for digital teams and clearing those roadblocks. You will partner closely with Product Owners and Scrum Masters to manage scope and strike a balance between support and investment work. You are expected to clearly communicate risks to your partners for deliverables.

a day in the life

• Collaborate with cross-functional teams to implement monitoring, logging, and tracing solutions that provide actionable insights and enable efficient troubleshooting and root cause analysis
• Identify opportunities for improvement and organize efforts/team members needed to address the areas of improvement
• Work closely with technical and business partners to integrate monitoring into their products using Datadog
• Build SLO and status dashboards for digital teams on Datadog
• Ensure your team delivers expertise and support that helps product teams increase the reliability of our systems
• Collaborate with other technical teams to align on best practices and standards
• Balance incoming support requests with internal investment work using data to inform your decisions
• Identify gaps in our observability tooling and infrastructure and recommend and implement appropriate solutions to enhance our monitoring capabilities
• Drive automation efforts to ensure efficient collection, storage, and analysis of observability data, leveraging tools and technologies such as Datadog, Splunk, etc, and distributed tracing frameworks
• Participate in incident response, post-incident root cause analysis, and problem management activities, providing expertise and recommendations to improve system reliability and prevent future incidents
• Stay updated with the latest industry trends and advancements in observability and SRE practices, and drive the adoption of new tools and methodologies to enhance our observability capabilities
• Mentor and guide junior team members, sharing your knowledge and expertise to foster a culture of learning and continuous improvement within the SRE Observability and Foundations team
  
  

Qualifications

• Bachelor’s degree in computer science/engineering or equivalent
• 5-8+ years of software engineering experience or SRE roles with a specific focus on observability
• Familiarity with logging and monitoring solutions, log aggregation platforms, and distributed tracing frameworks
• Experience in formulating and applying Service Level Objectives (SLOs)
• Strong analytical and problem-solving skills, with a focus on root cause analysis and troubleshooting complex issues
• Excellent collaboration and communication skills, with the ability to work effectively in cross-functional teams
• Proven experience in driving automation initiatives and improving system reliability through observability practices
• Relevant certifications such as Terraform Associate Certification and Certified Kubernetes Administrator
• Expertise in monitoring tools such as DataDog, Splunk, etc. is a bonus
• E-commerce experience and product ownership experience are preferred
  
  

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.
  
  

Additional Notes

Immigration support is potentially available for this role.

Compensation And Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $105,800 - $132,200 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)
  
  

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

This role is classified as Hybrid under our SSC Workplace Policy.

Hybrid

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.