Design Director

We Are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

Design & Digital Products - a part of Accenture Song - creates value for our clients, their employees, and their customers. We conceptualize, design and build experiences and services that change the way people work and live. Our team is made up of 300+ employees across the US and Canada. With expertise in service design, experience/product strategy, project management, QA, design thinking, user-experience design/research, and impeccable development for native mobile, web, and embedded systems, we will help bring any service or product to reality.

Within Song’s Creative practice, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Service & Interaction Design are at the heart of our design process. Our creatives are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation. Design Leadership drives creativity and innovation at all levels. Our Design Leadership invests itself in strengthening the relationships between our teams, our clients, our work, and the people who use our products and services every day.

As a Design Director, you’ll offer leadership to the design practice and delivery across one or more accounts. You’ll be responsible for overseeing multidisciplinary design teams to create ideal solutions for our clients. You’ll also manage Design Leads, collaborate with primary stakeholders, and work with program leadership to plan future projects.

This is your opportunity to evolve integrated design as both a discipline and a practice on a global scale.

You Are:

Naturally engaging people at a deep level whether working with customers, fellow team members, clients and channeling their inner creative side

A visual and verbal storyteller, delivering human focused solutions in a way that generates empathy, emotion, and engagement from the client and design team

Comfortable with ambiguity in a fluid organization

Ready to collaborate on products and services that change the way our clients do business creating service at scale

Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

The Work:

Drive design quality, practice, and offerings that meet business and user goals as well as create new offerings with a deep focus on usability and accessibility

Lead design points of view, proposal creation, and relationship management across one to two key clients.

Deeply understand the market and can speak to our clients and the industry about our content, craft, and trends.

Own craft and capability output across key projects, ensuring each project deliverable is of the highest quality.

Assess performance and provide career guidance and performance decisions for members of the Accenture creative team.

Provide directional oversight of individual project team's work and assume overall accountability for it.

Develop pitch decks and project approaches that lead to exciting, inspiring, and well-shaped work for our Design team.

Cultivate relationships with new and existing clients.

Lead staffing and hiring decisions

Still be hands on in helping develop design outputs: experience maps, user journeys and service blueprints, interaction models, wireframes, user flows, interaction prototypes, user personas, customer journeys, site maps, and other design specification materials

Ability to create and wireframes.

Help shape opportunities including estimating, scoping, resourcing and RFP and or BD responses

Able to effectively demonstrate and document WCAG Accessibility standards during a program

Able to plan, facilitate and complete a wide range of qualitative and quantitative research work at both evaluative and generative levels

Here's What You'll Need:

10+ years’ experience of {Interaction Design and/or Service} Design across varied users, business problems, and devices

5+ years leadership/management experience; demonstrated experience leading multiple cross-discipline teams.

5+ year of experience planning, designing, facilitating, and synthesizing workshops

5+ years' experience with driving and applying user-centered design processes.

Consulting experience leading teams, engagements and business development efforts at large clients

Bilingual English/French speaking with the ability to converse in both technical and business conversations is mandatory for this position

Bachelor’s degree or equivalent work experience

English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Bonus Points If:

Ability to learn new software quickly; experience with Microsoft Office, Figma, Adobe Creative Suite, Sketch, Confluence, or JIRA is a plus.

Knowledge of and experience with applying user-centered design processes.

Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.

Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.

You’re experienced with driving and applying user-centered design processes while working collaboratively with external clients and their customers, along with cross-functional teams including engineering, product management and user research

You are a natural storyteller who can captivate our teams and clients

You can demonstrate an ability to take problems from concept to development

Consulting experience delivering and supporting business development

You’re composed in high-pressure situations with a “big-picture” perspective on how to handle those

You’re comfortable designing within iOS and Android native, Web Responsive, and additional platform guidelines using Figma (primary), Adobe XD, the Creative Suite, and other relative design tools