Team Lead, Credit and Collections

O2E Brands is looking for a Team Lead, Credit and Collections to join our team in the Vancouver area. You are passionate about implementing strategies that improve collection rates and drive measurable results by highlighting key insights, trends, and potential risks.

Starting January 2025, all team members in Vancouver and Toronto will be required to work in-office every other week, for three consecutive days (Tuesday, Wednesday, and Thursday). To support business priorities, core hours of attendance will be mandatory from 9 a.m. to 3 p.m. on these days..

A DAY IN THE LIFE

• Regularly assesses and monitors the financial health of customers by analyzing financial statements, credit reports, data, and industry information to determine future credit risks of new and existing customers.
• Establish and evolve a credit policy that aligns with business growth objectives and manage customers' credit limits to these goals
• Use visual dashboards and analytical reports to highlight key insights, market trends, and make recommendations for operational improvements.
• Develop and implement strategies to improve collection rates, using DSO, delinquency rates, and receivables turnover to recommend appropriate actions to mitigate potential losses.
• Support positive discussions with customers in negotiations, while maintaining a strong relationship with our customers
• Work with internal teams, to manage customer credit limits, resolving disputes or issues that may delay payment.
• Follow industry standards and best practices to effectively collect on delinquent accounts, ensuring compliance with all relevant regulations and within legal frameworks.
• Support and mentor a small team of collectors, setting KPI and conducting performance reviews
  
  

What You Bring To The Table

• Minimum of 5 years experience
• Strong analytical skills; ability to interpret financial information from financial statements and market data
• Solid working knowledge of credit principles and best practices
• Solid understanding of legal collections escalation processes in Canada and US
• Proficiency with ERP and productivity systems (experience with NetSuite is an asset)
• Focus on process improvement, strong organization, and coordination skills preferably with related experience
• Excellent communication skills, including an ability to deal with both internal and external customers
  
  

Compensation And Benefits

• Salary $67,000 - $80,000 per annum (Actual salary offered will be commensurate with education, experience and internal parity).
• The Total Compensation Package includes Extended Health, Dental. Focus on your development through our professional development programs. Enjoy a variety of health and wellness initiatives, including access to gym facilities at our corporate head office. Speak to us to learn more about what we offer.
  
  

About Us

Did you know O2E Brands has been voted one of the Best Workplaces in Canada 14 times!? Take a sneak peek into why that is, here: (YouTube) Check us out on social! At O2E Brands, we know that great talent comes in many forms, and we want to meet you at your best. We will provide reasonable accommodations to applicants with disabilities at any time throughout the recruitment and selection process. Please contact our Talent Acquisition Team at [email protected] or notify the Talent Acquisition team member you are working with if unique arrangements will enable your equal participation.