Collections Representative

Aufgaben

Collections Representative

Reports to: Team Leader, Collections

Location: Mississauga, ON (Hybrid)

Job Type: Full time, Salaried

Band: 89

Position Summary:

Reporting to the Collections Team Leader, the successful incumbent is responsible for the collection of past due Mercedes‐Benz Financial Services accounts. The successful candidate will manage an assigned list of past due accounts and work to establish an outcome that will cure delinquency. They will collect past due amounts in a professional and courteous manner with specific emphasis of fulfilling the company value of maintaining and building Customer Focus. Special attention must be applied to higher risk accounts that represent significant exposure to the company.

Key Duties & Responsibilities:

• Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.
• Work the queue appropriately and ensure the proper individuals are informed of issues when needed. Make sure accounts are followed up on within the proper time frame until resolution.
• Ensure high risk accounts are monitored and are escalated when needed.
• Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.
• Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments and closures as related to repossessed accounts.
• Provide support to other team members in the department and communicate/work with other departments to resolve matters.
• Working with Team Leader and other team members to improve on existing processes and uncover ways to more efficiently manage the department.
  
  

Qualifikationen

Education and Experience:

• Undergraduate degree with focus in Business Administration, Accounting or Finance is preferred.
• 1 – 3 years of overall business experience is required; at least 1 year of experience in collections preferred.
• Minimum 3 years of customer service experience is preferred.
  
  

Areas of Knowledge:

• Verbal and written communication skills in English required. Knowledge of Mandarin/Cantonese is an asset.
• General familiarity of business, collections and customer service.
• Strong analytical, problem solving, analysis and PC skills.
• Propensity to integrate information from a variety of sources with varied levels of complexity.
• Strong attention to detail and demonstrate a capacity to adapt to change quickly.
  
  

Competency Skills:

• Conflict Resolution
• Customer Orientation
• Negotiating
• Analytical Thinking
• Time Management
  
  

Additional Note:

Job requires flexible hours; must be able to work evenings and/or weekends.

Posting closing date: October 31st, 2024

Corporate Culture:

We offer customer and employee‐focused culture in a fast paced, competitive, yet team-oriented environment.

Commitment to Equity:

Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.

If you require accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. Accommodations for applicants may be coordinated through the Human Resources Department via email [email protected].

Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation.

Benefits

Mit­arbeiter­rabatte möglich

Mit­arbeiter Events

Kinder­betreuung

KontaktMercedes-Benz Financial Services Canada Corporation

2680 Matheson Blvd East, Suite 500L4W0A5 MississaugaDetails zum Standort

Cindy Voskuil E-Mail: [email protected]

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