Sales Operations Manager

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.

Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. 

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

Location: We are open to candidates based in Toronto, ON/the Greater Toronto area with the right to work in Canada. 

Hybrid Work Environment: At Ignition, we’ve embraced hybrid working to allow for in-person connection, while also providing flexibility for our employees to do their best work. This role would require 2 days in office (currently Tuesdays & Thursdays) to maximize in-person collaboration with our AMER Sales team. Our office is located at 100 University Avenue, which is conveniently located within the Financial District of Downtown Toronto, near Union Station and the TTC.

Hours of Work: This is a global position where you'll collaborate with leaders and colleagues across the AMER region (US & Canada) and APAC (Sydney & Brisbane). While your primary working hours will align with Eastern Time, you'll need to engage with teams across different time zones. We offer a high degree of flexibility, allowing you to structure your workday to effectively accommodate these global interactions when necessary.

The Sales Operations Manager is a new role within our Revenue Operations team, and reports to the Director of Revenue Operations. This is a critical role in scaling revenue growth and for someone looking to join a growing SaaS company as we continue to scale. This is a multi-dimensional role, and encompasses the full spectrum of Sales Operations; ideal if you are eager to roll up your sleeves and manage day-to-day operations while also working strategically to align with Ignition’s growth plans. 

We are seeking a trusted Sales operations partner to collaborate with our global Sales leaders, helping to identify, prioritize, and lead key processes, projects, and initiatives that drive Ignition’s new customer acquisition efforts. In this role, you’ll work autonomously within the Sales Operations function as a true subject-matter expert; analyzing Sales data, providing insights and recommendations, and helping to make informed, strategic decisions. You will also ensure that the Sales teams have the processes and technology they need to deliver effective and efficient sales performance.

This role requires a strategic thinker with proven tactical Sales Operations experience, along with demonstrated influence and advisory skills. 

What your day to day will look like:
 

• Trusted Partner: Serve as a trusted partner and advisor to the Sales Leadership Team by thoroughly understanding the global sales business and operational needs. You’ll be responsible for consolidating insights and recommendations to influence strategic planning and day-to-day operations, ensuring alignment across all regions.

• Global Initiatives: Identify, manage and lead the execution of high-priority initiatives that drive significant impact and revenue growth for our global Sales teams. This may include documenting business requirements and current operational processes, validating and refining solutions through data analysis and stakeholder feedback, and delivering actionable solutions.

• Sales Process Optimization: Lead the design, implementation, and on-going management of scalable sales processes and workflows that enhance the efficiency and effectiveness of the Sales Team. 

• Data Management and Reporting: Oversee the management of sales data, ensuring accuracy and accessibility. Develop, own and maintain dashboards and reports to provide insights into all aspects of performance ranging from initial outreach to closing effectiveness to inform decision-making.

• Performance Analysis: Analyze sales metrics and provide actionable, data driven insights to improve performance and drive new customer acquisition. 

• Sales Tool Management: Own the current Sales Tech Stack  and implement new sales tools that provide efficiency and effectiveness for Ignition’s  sales motion. 

• Forecasting and Planning: Assist in the sales forecasting process, working with sales leadership to develop accurate and achievable sales plans. Analyze forecasting data to identify risks before they materialize, and make proactive recommendations to Sales Leaders to adjust strategies.

• Sales Enablement: Partner with Sales Leadership to identify training needs, assist in developing materials, and ensure the sales team is equipped with the tools and knowledge to succeed.

• Cross-Collaboration: Partner with leaders across Sales, Finance, Marketing, Customer Experience, and Revenue Operations by sharing feedback, requirements and best practices to ensure efficient operations. Represent Sales Operations within the wider Revenue Operations team. 

• Extensive experience working in a Sales Operations role within a B2B sales organization, preferably Software, SaaS, or Technology. Bonus points for experience within FinTech, Payments, or within a start-up/scale-up environment. 

• Demonstrated experience & understanding of modern sales automation tools and CRMs, specifically HubSpot. Experience or familiarity with ChiliPiper and Gong are a plus!

• Strong analytical skills with the ability to interpret data and provide actionable insights

• Project Management: You have demonstrated strong project management and coordination skills, with the ability to explain complex processes simply. Must be an exceptionally organized individual, who is used to managing tasks and project boards in modern project management systems, such as Asana.

• Communication Skills & Influence: Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels of the organization. Evidenced experience influencing Sales Leaders, making data-driven recommendations and gaining support for action. 

• Business & Strategic Thinking: Ability to think strategically and develop long-term plans that align with company objectives and growth plans.

• You have the ability to thrive in a fast-paced, changing environment while maintaining rigorous attention to detail and data accuracy.

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

As we work towards pay transparency, your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying, even if you don’t tick all the boxes. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]