Floor Manager

As a Floor Manager with COS, you will be responsible for delivering the best customer experience that contributes to the store sales and profit. In this role, you are in charge of the performance of a department while leading a team of Sales Advisors to run the departments in the most effective way. ​ By collaborating across the Store Team, you secure direct and indirect customer service and create a genuine, personalized, inspiring, and friendly shopping experience. 

Key Responsibilities  

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and working with the store manager, maximise the sales performance of your department 
• Leading a team of sales assistants to achieve excellent standards of service. 
• Supporting recruitment and ensure introduction and training to new starters are carried out 
• Assisting the store manager in identifying future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence 

To be successful in the role as Floor Manager, we believe you are a team player with a proactive and helpful approach, fostering collaboration and collective success. You have a positive mindset, where you are flexible and able to adjust to changing circumstances and customer needs. We also believe you can take initiatives and independently in a quick and effective way address business needs. In addition, you are communicative and socially confident, fostering a positive interaction with colleagues and customers. 

What you need to Succeed:  

• Minimum 1-year management experience within a retail environment. 
• Excellent communication skills and the ability to lead, train and develop a team 
• Customer focused 
• Self-motivated & positive 
• Adaptable 
• A genuine interest in others 
• Open to learn about and sell our products 
• Excellent planning and organisational skills 
• Good analytical and problem-solving abilities 
• Excellent commercial abilities and interest in fashion, retail.  
• Ability to work a flexible schedule including early mornings, weekends and evenings when required 

This is a Full -time position offering 40 hours a week. 
Apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page. 

Benefits:

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.  

In addition to this Canada based colleagues also receive:  

• 25% Staff Discount   
• Clothing Allowance   
• Medical, Vision and Dental Coverage   
• Employee Assistance Program   
• Vacation, Wellness, Holiday, and Parental Pay   
•  Health, and Dependent Care FSA.   
• Plus, additional Voluntary Benefits.  

Inclusion & Diversity  

COS is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.  

Company Description 
COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.