Graduate Program Assistant

Date Posted: 10/24/2024
Req ID: 39040
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

About us:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:
The Rotman Office of Recruitment, Admissions and Business Development (RABD) recruits and admits talented professionals who aim to push their limits, expand their creativity and develop their leadership potential via one of the School’s nine graduate management programs. The RABD team will achieve this goal using industry-standard best practices in strategic enrolment management (SEM). 
 
As a Graduate Program Assistant, you will be part of an innovative, dynamic and collaborative team committed to delivering an exceptional experience for prospective candidates of Rotman’s graduate programs. A critical member of the RABD team, this role will lead initiatives to admit both domestic and international students to Rotman’s suite of nine graduate business programs. The Graduate Program Assistant will support the front line activities and act as the first point of contacts for general
inquiries, provide admission support and financial aid and/or award support for prospective students.

Creating a welcoming environment for all candidates who interact with the Rotman School. Reporting to the Associate Director, Admissions Operations, you will work with colleagues across the RABD portfolio and the Rotman School to achieve the School’s recruitment goals, and be a key contributor to a dynamic and SEM-driven recruitment and admissions operation dedicated to shaping the incoming classes of transformational graduate business programs at the University of Toronto. 

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to addressindividual needs
• Providing detailed information regarding admission requirements to prospective students andapplicants
• Determining logistical details required for the execution of admissions processes
• Disseminating program materials to prospective students and applicants
• Tracking and maintaining a calendar of events
• Resolving issues that may occur during events and escalating problems as required

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two years working in recruitment, admissions, student affairs or a customer oriented relatedarea
• Experience developing and maintaining records and files.
• Solid working knowledge of a CRM software and University student information system(preferably ROSI)
• Be a detail oriented individual; excellent time management; able to follow specific instructions.
• Excellent problem-solving, organizational and administrative skills.
• Excellent customer service skills, and interpersonal skills, with the ability to communicateeffectively with students, staff and faculty.
• Demonstrated advanced skills in using MS Office, including but not limited to Excel and Mail Merge

To be successful in this role you will be:

• Diligent
• Efficient
• Multi-tasker
• Possess a positive attitude
• Proactive
• Team player

Closing Date: 11/03/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.