Customer Insights Intern

Position Snapshot

Business area: Nespresso

Job title: Customer Insights Intern

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid

A Little Bit About Us

Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso has achieved B Corp certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques. For more information, visit the Nespresso corporate website: www.nestle-nespresso.com

Position Summary

We are looking for a Customer Insights Intern based at our Montreal for the months of May 2025 to August 2025.

A day in the life of a Customer Insights Intern

As a Customer Insights Intern, you will have the opportunity to support the Customer Insights team in various ways, including conducting in-depth analyses of customer behavior and consumption. You will work closely with the B2C marketing team as well as other key departments such as commerce and e-commerce. Your contribution will be essential in providing valuable insights about customers, enabling informed decision-making and the development of effective strategies. Through your work, you will actively contribute to enhancing the customer experience and driving business growth.

You will also:

• Develop dashboards to track KPIs, facilitate decision-making, and fully leverage the potential of data.
• Conduct in-depth analyses to address internal clients' inquiries about customer behavior, taking into account their needs and ensuring data quality.
• Enhance data quality by implementing collection, validation, and normalization processes to ensure accurate and reliable analyses.
• Support internal clients in acquisition or retention projects by providing insights and recommendations based on conducted analyses.
• Contribute to simplifying information sharing and data communication to facilitate understanding by internal clients.
• Collaborate with the entire team on ad hoc tasks to support customer analysis initiatives and marketing strategies.
  
  

What will make you successful?

As a successful candidate, you will play a crucial role within a dynamic team, working towards improving the customer experience. You will need to be meticulous, organized, and thrive in a stimulating environment. Your analytical and communication skills will be essential for success in this role.

You also have:

• Enrolled in a undergraduate or graduate program with a specialization in Analytics/Business Intelligence/Marketing.
• Bilingualism in English and French is required to collaborate with stakeholders in the Canadian or global market.
• Excellent proficiency in computer software such as PowerPoint, Word, and Excel.
• Proficiency in a data visualization tool such as Power BI or Tableau.
• Knowledge of SQL and the Adobe platform is an asset.
• Demonstrated communication and project management skills.
• Ability to adapt quickly to changing situations and proactively tackle challenges.
• Detail-oriented and results-driven, with strong analytical skills.
• Excellent understanding of data visualization tools and the ability to translate data into recommendations.
• Collaborative work style with different departments within a multidisciplinary team.
  
  

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting career you’ve always wanted.

Benefits

• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Free Nespresso Coffee Machines and $100 monthly coffee credit
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
  
  

What you need to know

Applications close on November 11, 2024. We will be considering applicants as they apply, so please don’t delay in submitting your application. We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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