Assistant Manager, Claims Services

About Pacific Blue Cross

Pacific Blue Cross (PBC) has been British Columbia's leading benefits provider for over 80 years. We are an independent, not-for-profit society with strong roots in BC’s health care system. We provide health, dental, life, disability, and travel coverage to 1 in 3 British Columbians through employee group plans and individual plans.

We are fueled by a commitment to keep health care sustainable for all British Columbians. Through our PBC Health Foundation, we fund projects that improve health outcomes directly related to mental health and wellbeing as well as the prevention and/or management of chronic disease. We are interested in finding people who want to make a difference and who are looking to grow their career with us.

Perks

• Work-life balance with flexible working hours of 7.5 hours per day, Monday to Friday (i.e., 37.5 hours per week).
• Paid vacation starts at 4 weeks per year, and increases with years of service.
• Hybrid work environment (i.e., a combination of work from office and work from home days).
• Generous benefits, including extended health, dental, and life insurance; depending on the plan that you choose, these benefit premiums can be 100% paid by PBC.
• Company pension contributions after 1 year of service.
• Education allowance to expand your knowledge and develop your skills.
• Onsite gym, cafeteria, and access to virtual doctors/counsellors 24/7 via our Employee Family Assistance Program!
  
  

About The Position

• We are searching for a temporary (up to 12 months) Assistant Manager, Claims Services to join our Claims Services team.
• PBCs compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is $78,000 – $92,000 per year; the base pay offered is based on market and may vary depending on job-related knowledge, skills, experience, and internal equity. The starting salary will be determined based on a combination of skills, education, and experience.
  
  

If you’re looking to take on a role that provides leadership support to the department, we want to hear from you.

This is a great career opportunity where you would use your skills in people leadership, planning, and working on projects to improve processes that will help Pacific Blue Cross be able to provide sustainable healthcare in British Columbia.

We offer an attractive compensation and benefits package and work-life balance. Our workplace culture values health and wellness, diversity and equality, continuing education, environmental sustainability and giving back to the community.

A flexible working environment is available in terms of working hours with a minimum 2 days a week at our head office in Burnaby, BC. Apply this week if you would like to take on this role.

Key Ways This Position Makes An Impact

The Assistant Manager, Claims Services provides leadership to employees to help motivate, set performance objectives, conduct coaching sessions, oversee training for team members, and conduct team meetings.

This role works with the manager to create departmental tactical plans in alignment with corporate objectives.

In this role, you would work on a workforce plan, monitor it regularly, and proactively create and implement strategies to address gaps and service deficiencies.

As Assistant Manager, you would partner with other internal and external stakeholders to ensure effective cross-departmental planning, communication, and implementation of plans to achieve PBC’s strategic plan.

This role researches and recommends options to improve processes and create efficiency to ensure PBC remains cost effective and competitive.

You would assist employees in dealing with difficult inquiries and complaints from external stakeholders.

In this role you would attend client meetings to build relationships, solve issues, and improve service.

As Assistant Manager, you would provide leadership throughout the project management cycle to help implement changes.

This role provides supervision and mentorship to Team Leaders to ensure delivery of projects within service and budget expectations.

You would assist the department in administration of activities such as statistical reporting, Workday, and other reports.

Key Experiences You Bring To This Role

• Bachelor’s degree (or equivalent) with a major in Business Administration, Commerce, or an equivalent field including or supplemented by courses in leadership/supervision.
• 5 years of related experience in the insurance industry, operations management, people leadership, or related field.
• Demonstrated experience in managing a large team of administrative staff (20+ employees).
• Demonstrated financial acumen and workforce planning.
  
  

If you’re excited about taking on this opportunity, we invite you to apply today and start the conversation with us about this position.

Please apply via our website this week at http://www.pbchbs.com/company/careers/

While we thank all applicants for their interest, only short-listed candidates will be contacted.

Diversity, Equity, and Inclusion

PBC is an Indigenous Works employer of choice, an Insurance Business Canada Diversity, Equity, and Inclusion award winner, one of Canada’s Greenest employers, a Canadian Centre for Diversity and Inclusion (CCDI) employer partner, and a Pride at Work partner.

We strive to create a workplace where everyone feels valued and employees feel empowered to freely participate and contribute regardless of race, ethnicity, gender, sexual orientation, religion, ability, education level, parental status, or socioeconomic status. We are an equal opportunity employer and welcome applications from all qualified candidates.

To request an accommodation in completing this job application, testing, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. These accommodation requests will be reviewed confidentially and, on a case-by-case basis by Human Resources.