Lead Sales Support

NDT Global is the leading provider of ultra-high-tech diagnostic inspection solutions, advanced data analysis and integrity assessment services for ensuring the safety and longevity of energy-sector infrastructure assets. Recognized as the forerunner in ultrasonic inspection technologies comprising Pulse Echo, Pitch-and-Catch and Phased Array, as well as Acoustic Resonance (ART Scan) methodologies, the company also deploys a range of non-ultrasonic technologies, such as Inertial Measurement Units, with more under development. NDT Global strategically applies its inspection technologies to detect, diagnose and model various types of threat—circumferential or axial cracks, metal loss, geometry, mapping, and more—across diverse classes of assets. By providing predictive, decision-ready insights driven by the world’s most accurate data, NDT Global enables the conditions for asset owners to optimize infrastructure health and drive operational efficiencies while reducing risk and minimizing their carbon footprint.

The goal of the Sales Support Lead (SSL) is to manage the functions essential to sales force productivity and provide day-to-day sales operations support such as generating proposal, bid related documents, cost and pricing analysis, contract review and facilitate sales motion. The sales support lead will coordinate tasks between the sales support team and account executive to manage day-to-day sales operations and enhance the overall productivity and effectiveness of the sales organization. A key responsibility will be helping the Sales team meet and exceed sales forecasts and revenue targets utilizing data analytics and actionable reporting.

Proposal and Sales Support

• Coordinate and distribute tasks within the sales support to mitigate overload of tasks.
• Provide training, guidance, and support to sales support accordingly.
• Ensure that all proposals are prepared according to the commercial guidelines and approved in a timely manner for submission to client with Account Executives.
• Perform cost and price calculations in coordination with Account Executive and Operations and ensure that company gross margin target as per company strategy is achieved.
• Ensure that the sales processes adhere to the appropriate approval process and in line with the current company Sales Strategy and Commercial Guideline.
• Perform risk assessment and coordinate with tool planning team to mitigate risk for the company.
• Facilitate handover from Sales to Operations to ensure smooth transition of information and ownership.
• Review commercial impact on contract and assist on negotiation with client when required.
• Responsible for client portal registration by facilitating input from different department and maintenance of the data.
• Assist finance team in the event of any potential dispute in payments from client.
• Implement systems for business and sales controlling, carry out regular analysis as well as ad-hoc- reports.
• Attend events as required to support the Sales Team.
• Platform Super User (Sharepoint, CRM, Andromeda, ERP, Athena and Pictor)
• Review CRM open opportunities and Athena BI activity on a weekly basis; advise sales representatives on likely problems and possible corrective actions.
• Stay current on new features of the CRM and Pictor software to ensure the company is utilizing the application as effectively as possible.
• Coordinate agreed upon sales cadence of CRM activity & sales coaching schedule.
• Review and ensure that all quote documentation contain accurate pricing and configurations in relevant systems.
• Create new accounts within sales system and ensure consistent naming convention.
• Generate Pictor entry when opportunity qualifies for tool booking within the system.
  
  
  

Qualifications/Education

• Bachelor's degree, a technical diploma or related education is required
  
  
  

Experience

• Minimum of five years experience in a data driven analytical role
• Minimum of four years experience developing, improving, and implementing new and revised processes
• Project Management experience is preferred
• Must be proficient in spoken and written English
  
  
  

Software/Technology/Equipment

• Intermediate knowledge of Microsoft Teams
• Intermediate understanding of Power BI or similar program
• Advanced knowledge of Microsoft Office (Word, Excel, Power Point, Sharepoint and Outlook)
• Advanced knowledge of Customer Relationship Management system, Sales Force preferred
• Advanced knowledge of ERP system, SAP preferred
  
  
  

Work Environment

• Works in a general office environment
• Occasional domestic and/or international travel
  
  
  

Benefits

• Health Benefits: Eligible from the 1st of the month (medical, dental, vision, Life)
• 401k, Roth, and Match: Eligible as of day 1
• Vacation and sick time: Accrues as of day 1
• Volunteer time off
• Hybrid / Flexible work environment
• Great team and a strong company culture
• Training and development opportunities
• Challenging tasks in innovative and diverse teams
• Attractive compensation system