Bilingual Account Management Specialist

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Bilingual Account Management Specialist

This role serves as one of the key points of contact for FieldView dealers and customers across a variety of business and operational facets of the Climate sales life-cycle. An Account Management Specialist (AMS) provides this support on an escalated, tier-two basis.

This is a permanent, home-based, within Canada position.

What you will do:

• Setup dealers/sellers on Climate FieldView
• Address escalated order placement issues, including the placement of Sales Ops Ordering Tool orders as necessary
• Billing/Payment issue assistance
• Triaging and escalating software asset issues
• Processing Returns and Refunds
• Managing Customer Accommodation requests
• Facilitating email address changes / account migrations
• Handling renewal preference (payment method or seller affiliation) requests
• Addressing Sales Agreement inquiries and processing
• Processing Dealer terminations
• Facilitating ad hoc report requests
• Often requires outbound phone calls for follow up with customers as well as potential support of the inbound support line if necessary.
• Own and address escalated tickets in Salesforce
• Assist Climate, Bayer and external stakeholders with account/operational requests
• Ensure customer master data integrity across our account hierarchy, ensuring that all hierarchies are documented accurately and maintained efficiently
• Facilitate the gathering of pertinent financial documents to be used for all billing purposes; following up on unpaid orders as necessary
• Identify process improvements and identify more efficient ways to accomplish personal and team goals and then sharing successful ideas with others
• Provide timely resolution and follow-up to stakeholders
• Maintain team documentation and reference materials
• Ensure proper information on financial escalations
• Be Knowledgeable about all Climate products, features and current offerings
• Support the Bayer Carbon Program regarding eligibility questions and concerns, payment tracking and timing (data/paperwork completion,) general program questions and requirements, and requesting Data Manager Access
• Become a subject matter expert for a specific area of focus that pertains to the role. Train other employees as necessary, while engaging with key stakeholders and contributing to broader company improvement efforts
  
  

Who you are:

• Fluent in both French & English – written and verbal
• Minimum of 2 years sales support or account management experience
• Knowledge of plant agriculture production
• Computer savvy – strong MS Office skills
• BA/BSci Degree
• Ability to work as early as 7am and/or as late as 6pm
• Ability to work on weekends during peak seasons
• Ability to learn and thrive in a fast-paced environment and multi-task
• Self-starter with a high degree of initiative and a positive attitude
• Problem solving skills
• Excellent phone communication skills
  
  

Preferred Qualifications:

• Agronomic knowledge a plus but not required
• Sales, business or marketing experience is a plus
  
  

What we offer:

• Competitive compensation and rewards package
• Collaborative, diverse and inclusive culture
• Career development and global opportunities
• Work-life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings
  
  

Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. The collective sum of individual life experiences, knowledge, innovation, self-expression, unique capabilities that our employees invest in their work represents our culture, reputation, and Bayer’s values and purpose.

This posting complies with the British Columbia Pay Transparency Act. The salary range for this role is $66,400 - $99,600.

All referral candidates must first be submitted via our internal referral system by a current Bayer employee in order to participate in the referral program. Once a Bayer employee has successfully referred you in our system, you will receive an automated email with instructions on how to complete your application.

Application deadline: November 7, 2024

Bayer welcomes and encourages applications from people with disabilities. Candidates participating in our selection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can be made.

Location:

Canada : Alberta : Calgary || Canada : Alberta : Camrose || Canada : Alberta : Edmonton || Canada : Alberta : Grande Prairie || Canada : Alberta : Leduc || Canada : Alberta : Lethbridge || Canada : Alberta : Medicine Hat || Canada : Alberta : Olds || Canada : Alberta : Peace River || Canada : Alberta : Red Deer || Canada : British Columbia : Abbotsford || Canada : British Columbia : Chilliwack || Canada : British Columbia : Cranbrook || Canada : British Columbia : Kamloops || Canada : British Columbia : Vancouver || Canada : Manitoba : Carman || Canada : Manitoba : Headingley || Canada : Manitoba : Winnipeg || Canada : Ontario : Guelph || Canada : Ontario : Kingston || Canada : Ontario : Mississauga || Canada : Ontario : Ottawa || Canada : Ontario : Toronto || Canada : Quebec : Montreal || Canada : Quebec : Quebec City || Canada : Quebec : Sherbrooke || Canada : Saskatchewan : Regina || Canada : Saskatchewan : Saskatoon || Canada : Saskatchewan : Tillsonburg || Canada : Saskatchewan : Yorkton

Division:

Crop Science

Reference Code:

832460