Resident Support Worker

Description

This position works alongside a team to provide a welcoming and encouraging environment for women accessing The Salvation Army Women's Shelter. This position will also ensure that the women staying at the shelter have their basic needs met and support them through positive engagement and referrals to housing, community programing and needed resources

Key Responsibilities

Resident/Program Support:

• Handles the admission, orientation, and evaluation of residents
• Provides guidance to residents around shelter rules and expectations in order for the shelter to be a safe and respectful environment.Conducts respectful intake interviews, ensuring all information is obtained, recorded, expectations are clearly communicated to residents, and basic goal setting is done,
• Monitors all incoming traffic, including verifying resident identification and that residents are following safety guidelines.
• Liaises with Spiritual and Religious Care team members, internal referral sources and other external agencies as needed (e.g., welfare, police, parole, urgent situations, DOAP Team, PACT Team and non-emergency)
• Stores and records information on resident medication, tools and gear, as per policies and procedures.
• Performs light housekeeping duties and fosters a clean workplace culture.
• Provides linen and assistance to each resident, as needed.
• Receives all resident concerns in a caring and professional manner, directs residents to avenues of resolution and ensure required documentation is completed.
• Ensures that calls and messages for residents are dealt with as per policy and privacy legislation.
• Works with program team members to ensure best practices and efficient service delivery.
• Provides mediation in resident conflict to prevent and/or resolve altercations.
• Monitors late passes and addresses non-compliance.
• Ensures all policies and procedures are upheld and, if required, seek additional support internally or externally from Calgary Police Services or Emergency Medical Services.
• Reviews policies, procedures, and program guideline; provides suggestions for changes, as needed .
• Reviews information and resident forms to ensure correct information and relevance.
• May carry out inspection/safety and wellness checks of property and grounds in accordance with policies and procedures.
• May provide support for other program positions.
  
  

Administrative

• Accurately records day-to-day happenings using appropriate methods; maintain logbooks, and complete occurrence reports, etc.
• Communicates with co-workers and Resident Support Team Leaders at shift change, to ensure bed availability; review and record all resident information.
• Reads all day-to-day communications.
• Records all pertinent information and any significant events in communication book.
• Completes program documentation as per program procedures, including meal lists, communication book, behaviour contracts, notices, incident reports, emergency evacuation reports, and TPW reports.
• Attends program staff meetings as scheduled stewardship of The Salvation Army resources such as time keeping and program supplies.
• Assists with the linen laundry as needed.
• May attend case conferences when necessary.
  
  

Record Keeping And Reports

• Maintains daily and monthly program statistics.
• Assists Resident Support Team Leader with weekly tool and medication cabinet audits.
• Coordinates, records, and distributes weekly food hampers.
• Prepares required incident reports.
• Files previous year's inactive files and archive files annually.
• May audit resident files as per procedure and accreditation standards.
  
  

CRITICAL RELATIONSHIP MANAGEMENT

Internal Applicants (Please indicate "INTERNAL" in the subject line)

• Women's Program employees and volunteers
• Other ministry unit staff
• Residents
  
  

External Applicants

• The public
  
  

Managerial/Technical Leadership Responsibility

• Reports directly to: Program Manager (West Campus)
• Direct reports for this position: None
  
  

Working Conditions

• Works in a women's shelter
• May have to deal with aggressive people. Potential for verbal, and less likely physical, attacks.
• Hours may vary; work schedule affecting lifestyle
• Exposure to infectious diseases
• Exposure to bodily fluids
  
  

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

Qualifications And Education Requirements

• Completed High school diploma, plus specialized courses of up to six (6) months
• Police Information Check (Pie) with Vulnerable Sector Search
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers
• More than three months but less than one year of prior related experience, including experience with frontline work in a social service setting
  
  

Preferred Skills/Capabilities

• Strong customer service skills.
• Attentive listening and observation of body language and able to monitor and read the environment.
• Able to stay calm in stressful situations.
• Computer skills including MS Outlook, Word and ability to use keyboard; familiarity with databases.
• Demonstrated trauma informed care, non-violent crisis intervention and de-escalation skills.
• Able to pack and life resident belongings.
• Able to stand for long periods of time and do walk abouts within and outside of the building; able to walk up and down stairs.
• Able to continuously monitor the environment, monitoring security cameras and attentiveness when interacting with clients and recording information. Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.