Showroom Seasonal Sales Advisor

About VinFast

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years. Now, in 2023 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe. VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year . We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line. VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.

VinFast Auto Canada Inc. an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Canada over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor. Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

VinFast and VinFast Auto Canada Inc. are subsidiaries of Vingroup, one of the largest private conglomerates in Asia with a market capitalization of C$20 billion. As a multi-sector corporation, Vingroup focuses on three main areas: Technology, Industrials, and Real Estate.

Scope of Job:

The role of the Seasonal Sales Advisor is to enhance the VinFast brand experience in our showrooms during peak seasonal months, primarily in high-traffic mall locations. The Seasonal Sales Advisor is responsible for creating a welcoming and informative environment for visitors, mitigating traffic flow, and supporting Sales Advisors. This role is focused on elevating brand and product excitement, educating customers, and supporting the sales process for our Sales Advisors.

Responsibilities & Key Activities:

• Brand Ambassadorship: Represent the core values of VinFast with each client interaction, consistently displaying enthusiasm and generating excitement about the VinFast brand and vision.
• Client Engagement: Engage with clients and fellow team members within a multi-level, client-centric environment, ensuring a positive and memorable experience for all visitors.
• Professional Greeting: Greet clients promptly and professionally, while executing established lead capture processes to gather valuable customer information.
• Traffic Mitigation: Proactively manage and mitigate traffic flow within the showroom, ensuring that customers have access to our Sales Advisors and facilitating their ongoing sales discussions.
• Product Knowledge: Master and maintain familiarity with all VinFast product features and functionality, enabling you to provide basic product information to customers.
• Client Education: Educate clients about the entire VinFast delivery process, helping them understand the journey of becoming a VinFast vehicle owner.
• Support Sales Advisors: Collaborate closely with Senior Sales Advisors and other team members to ensure a seamless client experience, while allowing Sales Advisors to focus on the sales cycle.
• Adherence to Standards: Uphold all VinFast brand standards, including store cleanliness, appearance, merchandising, dress code, and other related factors.
• Cross-functional Collaboration: Collaborate with other functional areas of the business and external partners to ensure a cohesive and smooth client delivery experience.
• Cultural Contribution: Contribute to a positive and inclusive culture focused on hard work, innovative thinking, and an enjoyable workplace environment.
• Ad-Hoc Duties: Perform ad-hoc duties as and when required to support showroom operations.
  
  

What You Bring Along:

• High school diploma.
• At least 1 year of experience in customer service, scheduling, or sales at the store level.
• Experience working with a sales pipeline in various CRM applications and lead management software is a plus.
• Excellent oral and written communication skills.
• High attention to detail and strong organizational skills.
• Inherent curiosity and a willingness for continuous learning, adaptability to changing priorities, and a desire to create memorable customer experiences.
• Automotive experience is a plus but not essential.
• Proficiency in business productivity tools and software, including the Microsoft Office suite and CRM applications.
• Flexibility to work evening hours, weekends, and holidays.
  
  

What We Offer

• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.
  
  

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

At VinFast Canada, we are committed to creating and preserving an accessible, welcoming, supportive, fair, and inclusive environment. Accommodations are available to support prospective employees during the recruitment and hiring process. Should you require any accommodations, please advise us in advance so that we can work with you to find suitable accommodation.

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