Manager, HIS and Solutions Delivery

About The Ottawa Hospital

Inspired by research and driven by compassion!

The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.

From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.

Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.

Position Information

The Information Services Mission: "We will deliver services that allow our clinicians to provide best practice healthcare and allow our administrators to support hospital operations. As technology is introduced, support will be provided to front line care providers and staff to facilitate this transition. Clinicians and managers will be given feedback on the patient safety and quality outcome for which they are accountable. This focus will support The Ottawa Hospital's educational and research agenda."

The Ottawa Hospital and 5 regional partners formed the Atlas Alliance, which successfully implemented a new hospital information system (HIS), Epic, on June 1 of 2019. The Atlas Alliance has since expanded to 10 partners and is currently onboarding two additional healthcare organizations.

What You Will Do

The Ottawa Hospital Digital Solutions is seeking a high energy, flexible, dynamic healthcare leader to join its team in an exciting opportunity to serve as the Manager, HIS and Clinical Solutions Support. This position will be reporting to the Director, Atlas Alliance Fusion Operations and Informatics.

The Manager serves as a key advisor to the Director, Atlas Alliance Fusion Operations and Informatics to manage and ensure the successful deployment, implementation, and maintenance of the HIS for The Ottawa Hospital and the Atlas Alliance partners.

The manager will be responsible for the management of the following Epic teams of analysts and the deliverables therein Ambulatory and Ancillaries. The Epic applications under this manager's accountability are: EpicCare Ambulatory, Beacon, Bones, Kaleidoscope, Phoenix, Research, MyChart, EpicCare Link, Healthy Planet, Cupid, OpTime, Radiant, Anesthesia, and Lumens. The new manager will work closely and collaboratively with the two other Managers, HIS and Clinical Solutions Support responsible for the other Epic applications.

Responsibilities

• Managing large I.S. application implementations, upgrades, and replacements;
• Managing large teams of I.S. professionals, users, external consultants, and vendors;
• Preparation of project business cases including identification of business ROI and Clinical value;
• Project plan and status report development and delivery;
• Analyzing, implementing, and managing clinical and business process and/or application solutions in a large, complex organization;
• Implementing and managing a multitude of application software/hardware platforms and operating systems.
  
  
  

What You Will Bring

• Undergraduate degree or a combination of relevant and education and experience;
• Five (5) years of experience leading teams;
• Five (5) years of experience in an IS position;
• Experience in overseeing the direction, development, and implementation of solutions - including both the software solution component and the process/change management requirements;
• Experience in overseeing the direction, development, and implementation of clinical software solutions;
• Ability to assess and guide teams on business process flaws and redesign opportunities;
• Resource and budget planning experience;
• Strong knowledge and experience with supporting clinical systems in a production environment;
• Ability to research IS process and solution issues and products as required;
• Knowledge of current and future systems requirements;
• Knowledge of Project Management methodology;
• Knowledge of business practice re-engineering processes;
• Knowledge of Hospital and healthcare business;
• Knowledge of Hospital and departmental policies and procedures;
• Excellent oral and written communication skills;
• Excellent interpersonal and negotiation skills;
• Superior interpersonal and communication skills required to effectively handle major sensitive issues and to manage and motivate staff;
• Excellent leadership, management and coaching skills;
• Exhibits an in-depth knowledge of, and experience in formulating an accurate assessment of emerging client needs and in optimizing service accessibility and delivery to clients;
• Demonstrated capacity to build effective relationships with diverse TOH leaders and stakeholder groups;
• Strong organizational and time management skills and ability to provide direction to others in managing competing priorities and balancing multiple tasks with often unpredictable and short deadlines;
• Ability to hold self and others accountable for roles, responsibilities, and outcomes to ensure the integrity of The Ottawa Hospital and the completion of deliverables in a timely manner;
• Strong focus on customer service, teamwork, and quality;
• Ability to successfully work under pressure and meet tight deadlines;
• Ability to assess performance and identify performance improvement opportunities;
• Ability to troubleshoot and implement solutions or improvements;
• Ability to establish and maintain effective working relationships at all levels;
• Excellent knowledge of job-related software, including Outlook, Word, PowerPoint, Excel, Microsoft Teams, and other O365 tools.
  
  
  

You will stand out with:

• Experience working in an environment using the Epic HIS;
• Epic certification in one or more of the following applications: EpicCare Ambulatory, Beacon, Bones, Kaleidoscope, Phoenix, Research, MyChart, EpicCare Link, Healthy Planet, Cupid, OpTime, Radiant, Anesthesia, Lumens.
• Experience with complex clinical solutions and business practices in ambulatory care and/or procedural care environments;
• Proficiency in English and French oral expression (advanced level) and comprehension (advanced level).
  
  
  

What You Can Expect From Us

If you are passionate about what you do, motivated by improving the health of the community, excited by leading-edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an on-line application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted.

The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.

Interested? Apply today!

The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.

We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.

The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.