Coordinator, Online Delivery and Learner Support

Closing Date: November 8, 2024 at 4:00 PM

UNB Online

Part of the Learning Futures, UNB Online is committed to the Office of Vice Provost and Student Experience Mission to drive student success by providing all students with an inclusive, transformative learning experience, cultivated through connected communities and practices that foster impactful and innovative teaching, experiential education and high-quality programming.

WHAT WE OFFER

Full-time | Continuing | Fredericton | Hybrid

UNB is committed to ensuring employees can maintain a healthy work-life balance. As such, we are proud to support a hybrid work approach, which includes flexible hours and work-from-home options.

Standard Work Hours: Mon - Fri | 8:15 am - 4:30 pm | 36.25 hours per week

Salary Range: $53,660 - $69,760 per annum

YOUR FOCUS

Reporting to Executive Director, UNB Online, the Coordinator, Online Credit Delivery and Learner Support is responsible for the day-to-day operations supporting development, implementation, and management of online credit courses.

• Foster partnerships, build collaboration and create efficient workflows with key UNB stakeholders to drive positive outcomes.
• Work closely with faculties to Identify, source and develop pathways for new program development.
• Collaborate with faculties, instructors, Registrar's Office, Finance, HR and students to facilitate positive online teaching and learning experiences.
• Monitor all technical and operational aspects of credit courses and program delivery assigned to the position.
• Identify issues/challenges impacting students, faculty or other UNB partners.
• Collaborate with faculties to develop timetable management practices and workflows to facilitate the integration of in-person and online learners.
• Identify opportunities for new, updated or current programs with a focus on promoting UNB Online product offerings and growing registrations across the product portfolio.
• Work closely with the departments and faculties to ensure adherence to the UNB's quality standards set both in content and delivery.
• Collate market data from relevant resources and provide direction to the marketing and recruitment campaigns to promote UNB Online.
• Collect and analyze information to gain insights into learners' experiences and outcomes that can be utilized to develop high-quality online programs.
• Provide supervision, mentorship, guidance, and training to the staff assigned to their portfolio.
• Educate marketing and recruitment teams about new programs, benefits and constraints.
• Other tasks as assigned by UNB Online department.

WHAT YOU BRING

• An undergraduate degree in business administration or marketing or similar related field. Candidates with a master's degree will be given preference.
• A minimum of five (5) years of work experience, preferably a minimum of 2 years of leadership experience in an academic environment.
• An equivalent combination of education and experience will be considered.

Additional Strengths

• Ability to build positive working relationships and leverage cross-functional collaboration.
• Strong organizational, multitasking and time-management skills.
• Ability to solve problems and make evidence-based decisions.
• Strong stakeholder management skills.
• Ability to address a wide variety of audiences.
• Technical aptitude and proficiency in Microsoft office (365).

WHY CHOOSE UNB?

UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance.

PROFESSIONAL & TECHNICAL STAFF UNION (PTSU)

This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement.

COMMITMENT TO EQUITY, DIVERSITY & INCLUSION

The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada.

We thank all who apply; however, only those selected for an interview will be contacted.