Solution Specialist - Based in Vancouver, BC or Toronto, ON

Our Company

Hikvision is a world leading AIoT solution provider with video as its core competency, and manufactures an extensive suite of comprehensive products and solutions for a broad range of vertical markets.

As a full service, end-to-end security solutions provider, Hikvision Canada Inc. employs a number of experienced professionals across the country. Offices which include state of the art customer experience showrooms, are located in Toronto, Vancouver, and Montreal. As industry experts with a team approach, Hikvision brings innovative technologies to the market, working alongside partners through the entire business cycle. Hikvision is dedicated to supporting the needs of customers and remaining a trusted advisor to partners.

Position Summary

The Solution Specialist is involved in planning, supporting and tracking major project opportunities. The incumbent carries out market researches, addresses customer requirements and supports business development. The Solution Specialist formulates product solution, strategy and action plans. The Solution Specialist builds trusted advisor relationship with customers, helps Sales team to close major opportunities. The Solution Specialist works with Product Management team and R&D to develop system guidance and documentation, and facilitates internal trainings.

This position reports to the Senior Manager - Project Management of Hikvision Canada.

This position can be based in Vancouver, BC, or Toronto, Ontario, Canada.

Essential Job Functions

Market research, customer demand analysis & tracking, product and solution promotion strategy and action plans formulation

• Track the Canadian market trends, analyze external competition and cooperation, sort out valuable customers, and extract project business opportunities.
• Work with regional sales, product managers and management teams to develop project market development strategies and action plans.
• Connect product and solution teams, to introduce market needs, clarify priorities, and provide strategic supervision of solutions, product roadmaps and major needs.
  
  
  

Customer visits, product and solution information synchronization, trusted advisor relationship establishment

• Performs sales activities with the field-based Regional Sales Manager/Business Development Manager.
• Identify and track key customers, synchronize the latest product and solution information according to customer attributes, track customer needs and form good interactions. Establish trusted advisor relationship with them.
• Provide solution training and demonstrations for key customers to improve their understanding, sales and delivery capabilities of Hikvision solutions.
  
  
  

Major project opportunities tracking, close won support, system delivery guidance and documentation

• Actively track key project opportunities which registered and reported from the field sales team.
• Develop overall solutions including technical proposals, solution presentations, Proof-Of-Concepts and bills of materials.
• Analyze and gather business requirement from large and complex client environment and performing required research and investigation to identify and improve more detailed, thorough, accurate technical solution proposals.
• Provide pre-sales technical expertise in analyzing client short-term and long-term requirements to ensure the solutions will accomplish our clients' goals and ensuring all clear and potential expectations are met through the delivery of the project.
• Document and maintain customer requirements, architecture design, technical configuration and other materials and information. Provide technical guidance and act as a mentor to the field support and delivery teams.
  
  
  

Product and Solution R&D team connection, pre-sales materials developing and internal field sales team training

• Connect with the R&D team, learn the latest product and solution knowledge and information, and make pre-sale materials suitable for the local market based on.
• Regularly organize training and exchanges on new products, solutions and technologies for the field sales team.
  
  
  

Essential Core Competencies

• Proficient in physical security software technology and architectures
• A good understanding of General Network Topology (Preferred)
• Excellent oral and written communication skills in English; Mandarin and French will be a plus
• A proven track record of successfully developing and deploying creative technical solutions to business problems for/within large organizations
• Experience designing and deploying computing infrastructure solutions that span a variety of technologies (i.e., camera, access control, networking, video surveillance)
• A deep passion for technology and a love of learning new things
• Comfort operating in a fast-paced environment that’s constantly evolving and changing
• Must be willing to travel up to 25% of time
• Knowledge of large project management, database connectivity, basic LAN protocols, and serial communications
• High level of proficiency in CCTV products and concepts, access control, intrusion detection, fire alarm
  
  
  

Education/Experience

• Bachelor’s degree in an Engineering, Science, Computing, Information Technology
• 3+ years of customer facing experience in a technical solution consulting, systems engineer, or presales engineering role
  
  
  

The above position description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and inclusive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the discretion of the Company.