Portfolio Resource Coordinator (Prince George)

Overview Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**!

Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements **Duties and Responsibilities:**

• Schedule employees strategically across multiple sites, minimizing overtime.
• Enter jobs, customer, and billing info into WinTeam with an error rate below 2%.
• Assist with short notice or emergency scheduling requests.
• Identify and escalate scheduling errors and gaps.
• Create and distribute post orders for special coverages.
• Provide coaching on scheduling techniques and best practices.
• Understand contractual obligations for assigned portfolio, including site visits and training.
• Track and submit employee mileage and travel expense reimbursements.
• Respond to day-to-day employee inquiries promptly.
• Conduct telephone and in-person interviews for applicants and critical response teams.
• Assist with various office tasks as needed.
• Collaborate with Account Managers on missed coverage, overtime, payroll corrections, and compliance alerts.
  
  

Skills And Qualifications

• Proven ability to build strong working relationships.
• Strong leadership, strategic thinking, and problem-solving skills.
• Excellent communication, organization, and multi-tasking abilities.
• Proficiency in computer usage, with preference for applicants with an IT background.
• Proficiency with Microsoft Office Suite and WinTeam preferred.
• Ability to meet deadlines and prioritize effectively.
  
  

Education Requirements (Any)

Certificate Diploma or Bachelors Degree in Occupational Health and Safety (or related) field

Additional Information / Benefits Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance