Portfolio Resource Coordinator

Job Skills / Requirements Our Portfolio Resource Coordinators (PRC) are responsible for ensuring strategic scheduling support for their assigned portfolio and Client Service team. This is primarily achieved through proactively filling open shifts, addressing resource needs, and reducing overtime through strategic initiatives. The PRCs also provide administrative support for the portfolio, which includes ensuring accurate data entry in our scheduling software, facilitating Security Officer training and clearance requirements, processing online ticket submissions, and more.

In this role, you will be a key contributor to our operations, acting as a bridge of communication for our Security Officers, account managers, and human resources team, to ensure that our Officers are cared for and that our organization is running smoothly!

Responsibilities

• Strategically identify open shifts / open lines and work with the Client Service team to ensure schedules are complete and adhere to our contractual obligations
• Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, account managers, and our Operations Centre
• Maintain a pool of on-call "First Responders" within the portfolio and manage their hours, training and performance on a regular basis
• Fill cancellations and openings in the daily schedule based on coverage type
• Coordinate with the Client Service team and your Team Lead to ensure staffing needs are met and proactively addressed
• Maintain the portfolio and team KPI's to continuously obtain maximum outcome
• Review payroll discrepancies, vacations, and employee reimbursements, and resolve the tickets within SLA timelines
• Mitigate incurred overtime and provide potential solutions to overcome the issues
• Provide regular updates on ongoing projects to the scheduling manager
• Develop and maintain comprehensive knowledge of Paladin's contractual obligations for the assigned portfolio by building close working relationships with internal stakeholders, attending ongoing training, and conducting site visits
• Answer incoming calls and resolve queries
• Support the deployment process for new Security Officers and provide regular updates
• Work within Paladin's scheduling software (WinTeam) to ensure accurate and timely scheduling, billing, and payroll
• Complete daily and weekly reports to send out to the management team
• Performs other duties as requested to assist with corporate and/or branch needs
  
  

Requirements:

• Strong interpersonal and leadership skills, and excellent verbal and written communication
• Working knowledge of Employment Standards Legislation and Human Rights Legislation
• Experience in the security industry is preferred
• Post-secondary education in business administration or related would be considered an asset
• Demonstrated ability to plan, organize, problem-solve, and execute solutions
• Strong computer proficiency in Microsoft Office Suite; experience working with a scheduling software is preferred