Customer Engagement Specialist

Join a team that is changing millions of lives.

Align Technology, Inc. (NASDAQ: ALGN), makers of the Invisalign system, and iTero intraoral scanners, is the industry leader and innovator in medical devices which focuses on revolutionizing the dental and orthodontic industry. Align Canada opened its first office in the heart of downtown Toronto in 2017 after more than 15 years servicing the Canadian market. With a trajectory accentuated by accelerated growth and innovation, Align Canada continues to reinforce its consumer presence as the most advanced clear aligner system in the world while building a highly regarded employer brand in Canada.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

About This Opportunity

As a Customer Engagement Specialist, based in Canadian Headquarters (CHQ) office in the core of downtown Toronto, your role is to build the confidence of our doctors (customers) by applying comprehensive knowledge of Invisalign and iTero sales strategies in dental practices that help accelerate revenue and higher case volume.

You serve as a direct point of contact for our new doctors who have registered into the New Doctor Onboarding program, coordinating cross functional efforts with other areas of the business to deliver an excellent customer experience. You will work to identify and prioritize support for your assigned doctors, and drive growth by continually understanding their business needs and maintaining a positive and professional attitude. This role provides consultative end to end and customized training through regular touch points focused on utilization and adoption of our products.

The successful incumbent is passionately customer-centric, an undeniable self-starter and results driven with a proven ability to execute and work independently.

In this role, you will…

• Increase doctor’s knowledge on Invisalign and iTero products via education, on-demand modules, email communications and performing virtual demonstrations to customers.
• Be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment.
• Be creative, self-disciplined, and capable of identifying and completing critical tasks independently with a high sense of urgency; ensuring the effective fulfillment of objectives (monthly, quarterly, and annually) meeting deadlines as assigned.
• Plan and execute Align’s sales strategy to determine practice vision, identify gaps, and establish solutions to drive sales within the practice.
• Develop and maintain positive relationships with each account, including staff, assistants, and doctor by demonstrating practice focus based on integrity and trust.
• Understand account capabilities to help identify gaps and recommend training, technical and clinical resources, and support to ensure customers are well-equipped to treat patients with appropriate Align Technology solutions and ensure positive patient outcomes.
• Partner with additional internal company resources including field sales to optimize the customer experience and provide ongoing promotion of Align products.
• Ensure the effective fulfillment of KPIs and assigned quota, other business objectives and assigned deadlines.
• Participate in proactive team efforts to achieve area or region and company goals.
• Coordinate clinical support to Align customers, including reviewing patient clinical data and offering feedback and guidance on the use of Align products and services.
• Comply with all PIPEDA, PHIPA, HIPPA (US) and other associated privacy regulations with respect to clinical data access to ensure support to our customers is done in an effective and compliant manner.
• Collaborate with cross-functional teams to execute on projects, programs, and campaigns,
• Develop and maintain relationships with internal and external partners and stakeholders across the organization, including sales, marketing, finance, and operations.
• Perform other duties as assigned.
  
  

In this role, you’ll need …

• Bachelor’s degree preferred and/or equivalent experience.
• 2 or more years of inside sales experience or other relevant experience with a proven track record of success.
• Must demonstrate capacity and appetite to learn or have previous dental, orthodontic and clinical knowledge.
• Confident and dynamic personality who is customer focused and is comfortable conducting business over the phone and email.
• Proven record of successful sales achievements and competitive sales experience
• Proficiency with Salesforce preferred.
• Can balance strong ability to nurture accounts with desire to seek out opportunities.
• Self-starter who needs minimal supervision and possesses strong multi-tasking as well as problem solving skills.
• Ability and comfort having business discussion (ROI, margins, marketing) and asking the right business questions.
• Strong working knowledge of Microsoft suite of products
• Proven ability to learn technical product knowledge in a highly complex industry.
• Proactive problem-solving skills with strong attention to detail
• Effective collaboration and a positive reputation for working effectively across different levels of an organization.
• Solid English verbal and written communication skills required.
• Flexibility in scheduling to accommodate West Coast customers - you will be working with customers based in BC and some evening meetings will be required.
• Must be legally entitled to work in Canada and able to travel occasionally (approximately 10% of the time) within Canada and internationally (to US).
  
  

Sound like a good fit?   

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

 

About Align  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.   

  

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

 

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.