Manager, Site Reliability Engineering (SRE) - eCommerce

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Position Overview

The Manager, SRE will lead a team of Site Reliability Engineers to ensure the reliability, performance, and operational support of our eCommerce systems, with a focus on Google Cloud Platform (GCP) environments. This role requires a strong background in reliability reviews, performance engineering practices, production engineering, and operational support, with emphasis on DevOps principles and GCP expertise.

Responsibilities

• Leadership & Management:
• Lead and mentor a team of Site Reliability Engineers
• Foster a culture of continuous improvement and innovation
• Collaborate with cross-functional teams to align SRE practices with business objectives
• Reliability & Performance:
• Conduct reliability reviews to identify areas for improvement and implement solutions to enhance system reliability, particularly in GCP environments
• Implement and promote performance engineering practices to ensure optimal system performance on GCP
• Develop and maintain service level objectives (SLOs) and error budgets
• Production Engineering & Operational Support:
• Oversee production engineering efforts to ensure systems are designed for operational excellence and reliability, leveraging GCP services and best practices
• Manage incident response and post-incident reviews to minimize downtime and improve system resilience
• Implement monitoring, alerting, and observability solutions to proactively identify and address issues
• Develop and maintain runbooks and playbooks for common operational tasks.
• Coordinate with security teams to ensure compliance with security policies and best practice
• DevOps & Continuous Improvement:
• Drive DevOps initiatives to improve collaboration between development and operations teams, with a focus on GCP-native tools and services
• Implement and maintain CI/CD pipelines to streamline deployment processes in GCP environments
• Identify and implement automation opportunities to reduce manual tasks and improve efficiency
• Promote the use of Infrastructure as Code (IaC) to manage and provision cloud resources.
• Continuously evaluate and integrate new tools and technologies to enhance DevOps practices
• Release Management:
• Implement and maintain release management best practices to minimize disruptions and maximize system stability
• Collaborate with DevOps teams to integrate release management into CI/CD pipelines
• Oversee release schedules, ensuring minimal impact on business operations
• Ensure there is a rigorous release readiness process in place that includes reviews and post-release retrospectives
• Maintain a release calendar and communicate release plans to stakeholders
  
  

• Strategic Planning:
• Create and maintain a strategic roadmap for SRE initiatives, aligning with business goals and technological advancements.
• Refine and standardize Standard Operating Procedures (SOPs) to enhance operational efficiency and consistency.
• Address customer pain points by developing and implementing solutions that improve user experience and system reliability.
• Engage with stakeholders to understand their needs and incorporate feedback into strategic planning and execution
• Monitor industry trends and best practices to ensure the SRE team remains at the forefront of technology.
  

Experience

• Bachelor’s degree in computer science, Engineering, or a related field
• Strong problem-solving and analytical abilities
• Excellent communication and collaboration skills
• 4-6 years of relevant work experience, including significant experience with GCP
• Extensive experience with cloud infrastructure, GCP services and architecture
• Proven track record of managing and optimizing large-scale systems on GCP
• Proven ability to effectively communicate with individuals at all levels of the organization
• Ability to maintain relationship and negotiate with vendors.
• Ability to operate in and leverage resources in a matrixed environment.
• Ability to analyze and present data to support ideas.
• Ability to clearly communicate to all levels of the organization.