Account Manager

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Project Managers are chiefly responsible for facilitating an exceptionally high level of project execution for our clients. Specific job responsibilities include facilitation and execution of projects/surveys on schedule and within budget throughout a project lifecycle. You will build and maintain key relationships with our clients. This position involves daily interaction and coordination with both internal & external teams and requires excellent attention to detail and communication skills.

The hours for this role will be PST hours.

Job Duties:

• Responsible for the coordination and completion of successful projects.
• Owns all aspects of projects. Sets deadlines, assigns responsibilities, monitors and drives progress of project. Acts as single point of contact for the client throughout the project life-cycle.
• Build deep relationships with Forsta’s Surveys customers.
• Exemplify exceptional customer service skills by truly understanding customer requests and nurturing their accounts with the use of Forsta products.
• Provides continual updates to management regarding status of projects & accounts.
• Grow the business with existing customers.
• Manage customer projects from start of finish including writing proposals, full project execution, and project invoicing. 
• Coordinate support from internal team and vendors.
• Daily interaction with customers, vendors, and internal departments via phone and email.
• Main point of contact for key accounts, providing solutions to support client needs in a timely manner, and driving the day-to-day business.
• Immerses self in clients' business: understanding their challenges, objectives, external economic environment, industries; also knows their business model, how it is performing and what success looks like.

• 3+ Years’ of Market Research project management experience.  
• 4+ Years’ of project management experience 
• Experience working in the Panel Field Management or Advertising industry is a plus 
• Must be able to multi-task and effectively manage all responsibilities attached
• Previous experience working with Forsta Surveys (Decipher) platform is a plus 
• Account/Project Management experience is a plus 
• Salesforce, Teamwork, Jira, Slack experience is a plus 
• Professional demeanor, excellent written, and oral communication skills 
• Demonstrated track record of success in outstanding customer service 
• Capable of developing/maintaining long-term business partnerships with clients 

About You:

You are a highly motivated individual that works well in a team environment yet can work autonomously and take individual initiative. You have exceptional time management and multi-tasking skills. You are detail-oriented and well organized. You are results oriented – a driver of projects, gets things done, with a “can-do” attitude.  This is a great opportunity to join a team of knowledgeable professionals

Education

• Bachelor’s degree in a related field is required.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $60,000 - $65,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/