Director of Operations for a service line

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

As part of our EY Canada Core Business Services group, this role will support a service line, working across many areas of the business to drive operational excellence and delivery. You will support the Leaders on business efficiencies, strategies, and operational goals.

Your Key Responsibilities

Operational Effectiveness

• Collaborate with the Canadian Service Line Leadership team and Operations Directors from the other service lines/practices to develop/integrate the EY Canada and EY Global strategy and priorities
• Manage planning and forecasting processes related to sales, monthly forecasting, annual sales plan development and revenue planning to ensure the right workforce plans are in place for the practice
• Recommend areas of focus and advance priorities
• Own governance processes and tools, incorporating feedback and driving continuous improvement and synergies
• Develop and manage operational processes and programs (i.e. effectiveness of existing reviews, changing agendas, adding reviews, etc.)
• Lead initiatives to support the accuracy and completeness of data for all areas in the practice
• Integrate data, reviews and share insights with leadership to drive initiatives related to operational excellence
  
  

PMO

• Advancement of Operations initiatives and programs and acting as PMO for strategic projects related to solutions and integration of markets/business development, talent, finance, marketing, resource management and operations
• Execute projects and programs for CBS and the service line(s), finding synergies and efficiencies as well as ways to enhance operational costs
• Support go-to-market programs, initiatives and events that support business objectives and priorities
• Serve as connector between markets/business development, talent, finance, resource management and operations with an overall view of all service lines
• Develop strategy, lead planning and prioritization, project tracking, communications, and adoption for key integration and operational projects
• Support development of new delivery models through competitive analysis, market enablement and operational initiatives
• Develop processes, operating guidelines, enablers, and tools for solutions to effectively run the business
  
  

Represent EY Canada

• Ensure Canada is well connected globally by acting as liaison between various roles across the region
• Connect with Operations teams from the Americas and Global for alignment and best practices
• Share best practices and initiatives developed in Canada
• Participate on applicable calls and communities
  
  

To qualify for the role, you must have

• 15+ years of experience leading and driving operational excellence
• Experience owning and delivering best practices for processes, governance and reporting
• Experience driving Enterprise Business Priorities
• Executive presence, excellent communication skills, a deep understanding of markets, our business and our clients, the ability to think strategically and a proactive mindset
• Proven ability to work within a matrix structure, managing multiple stakeholders
• Leadership experience with strong ability to listen to employees and partners to create and ensure a cohesive culture
  
  

Ideally you will have:

• Experience working in Strategy and Operations at an executive level
• Experience working in a PMO
• Experience working in a Global Organization
  
  

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you
  
  

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

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