IT Operations Support Analyst
GalaxE.Solutions
Date: 5 hours ago
City: Toronto, ON
Contract type: Full time
- Collaborate Interface effectively with other support teams and vendors to ensure seamless communication and coordination. This includes working closely with cross-functional teams to resolve issues and implement solutions efficiently.
- System Coordination Coordinate and support system changes, user builds, and desk moves. This involves planning and executing hardware and software installations, ensuring minimal disruption to operations, and maintaining up-to-date documentation of system configurations.
- Incident and Problem Management Manage incident and problem reporting processes. This includes promptly logging issues, diagnosing problems, and escalating them as needed to ensure timely resolutions. You will be responsible for tracking the status of incidents and providing updates to stakeholders.
- Dynamic Work Environment Thrive in a fast-paced, high-pressure environment where priorities may shift quickly. You’ll fit right in!
- Experience Minimum of 5 years in the financial services industry, specifically supporting desktops on the trading floor.
- Technical Skills
- 5+ years of hands-on experience with Windows, Linux, and Mac OS environments.
- Proficient in using ServiceNow and JIRA ticketing systems for at least 5 years.
- 5+ years of experience supporting Android and iOS devices
- Availability Must be willing to work overtime when required
- Certifications such as Azure, MCSE, MCSD, Microsoft Certified Product Specialist, CompTIA A+, ITIL.
Since its founding, GalaxE has been dedicated to advancing the benefits of technology. Recently, we have joined forces with Endava, to offer our employees global exposure and enhanced opportunities. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.
We value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic.
We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.
Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together.
- Equal Opportunity Employer/Veterans/Disabled
- Pay is based on several factors including market location and may vary depending on actual job-related knowledge, skills, and experience.
- Prolonged periods of remaining stationary at a desk and working on a computer
- Must be able to lift to 15 lbs., as needed
- Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
- Occasionally required to bend, kneel, crouch, and reach overhead.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment.
- Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.
For more information, please visit https//info.endava.com/galaxe-has-joined-endava
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate MMCC
Rogers,
Toronto, ON
7 hours ago
Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the...
Customer Experience Associate- Queen & Pape Branch (18.75 hours/week)
Scotiabank,
Toronto, ON
7 hours ago
Requisition ID: 209658
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
About the role
As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.
Our Customer Experience...
Manager, Global Accounting Policies & Procedures
Scotiabank,
Toronto, ON
21 hours ago
Requisition ID: 209872
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Manager, Global Accounting Policies & Procedures is responsible for researching and developing accounting policies and procedures and their implementation for the Bank, as directed by the Director or Senior Manager. It involves analyzing and assessing the impact of accounting standards and...