Customer Service Supervisor

Description

Poste chez Eye Health MD

See If You Are Our Next

CUSTOMER SERVICE SUPERVISOR

Eye Health MD (a partner of Vision Group) is a specialty eye clinic offering advanced eye care services and cutting-edge technology. It is a leader in its industry, providing world-class eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious eye conditions such as cataracts, macular degeneration, glaucoma, and other conditions that require special care.

Join our team, where our Great Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A Look At Your Benefits

• You hold a permanent full-time position (40hrs / Monday-Friday only!).
• You benefit from a free LASIK surgery, 3 weeks of vacation, 3 sick days, 1 floater & 1 wellness day.
• You benefit from group insurance, telemedicine & RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canada’s Best Managed Companies.
  
  

Your tasks at a glance

• You provide our patients an exceptional service and ensure overall fluidity of the clinic's traffic by making sure that wait times are reasonable, maintaining the general appearance of waiting room and verifying patient files.
• You circulate the waiting room area to respond to any questions or concerns immediately.
• You lead by example, as well as provide supervision and guidance to staff, while adapting company policies and exercising good judgment in managing day-to-day decisions and challenges.
• You use your emotional intelligence and problem-solving skills to resolve any potential escalating issues, while providing your team with innovative ways to achieve clinic objectives.
• You enter necessary and updated patient information into the computer system.
• You assist the Center Director with any additional tasks necessary.
  
  

A clear view of your assets

• You have a keen interest in the medical field and a leadership role.
• You stand out for your organizational, collaborative and autonomous skills.
• You have experience in management or supervision and demonstrate excellent proactive customer service skills.
• You demonstrate empathy, emotional intelligence and professionalism with the ability to foster change, work in a complex environment, set goals, delegate tasks, and prioritize urgencies.
• You are comfortable with computers, technology, and Microsoft 365 (knowledge of EMR systems is an asset).
• Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of English required due to the nature of the tasks or interactions with our English-speaking patients).
• Schedule: You are available to work Monday to Friday from 8:00 am to 4:00 pm.
  
  

Address - Decarie clinic: 8000 Decarie Blvd., suite 440, Montreal, QC H4P 2S4 (accessible by metro (de la Savane), bus, and car (parking on site).

From our point of view

Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.