Lead Technical Support Specialist - ABAP
OpenText
Date: 4 weeks ago
City: Waterloo, ON
Contract type: Full time
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
As a key member of the Americas Technical Support team, the Lead Technical Support Specialist plays a vital role in delivering exceptional technical support to enterprise customers. In this position, you will be responsible for resolving complex customer issues related to the Vendor Invoice Management (VIM) product, ensuring high levels of customer satisfaction. You will collaborate across various business units, providing timely solutions and working to maintain strong customer relationships.
What The Role Offers
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
43147
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
As a key member of the Americas Technical Support team, the Lead Technical Support Specialist plays a vital role in delivering exceptional technical support to enterprise customers. In this position, you will be responsible for resolving complex customer issues related to the Vendor Invoice Management (VIM) product, ensuring high levels of customer satisfaction. You will collaborate across various business units, providing timely solutions and working to maintain strong customer relationships.
What The Role Offers
- Troubleshoot and resolve customer issues via phone and written correspondence, adhering to established response times.
- Maintain clear and detailed documentation of customer interactions in the company's database.
- Offer alternative solutions for issues not directly related to OpenText products.
- Conduct testing in various environments to validate and resolve product-related concerns.
- Develop and contribute technical documents to the Knowledge Center Knowledge Base.
- 2-5 years of experience in a technical support environment.
- A degree in a relevant field or equivalent professional experience.
- Strong customer support skills within a technical setting.
- Availability for on-call support.
- Experience with the VIM product is a strong advantage.
- Proficiency in SAP R/3, S4/HANA, SAP workflow, ABAP programming, and ALV Report Development.
- Technical knowledge in SAP FI/MM modules and business processes.
- Familiarity with SAP Fiori and Web services is beneficial.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
43147
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Deliveries Support Associate
RONA,
Waterloo, ON
1 day ago
At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware...
Perimeter Postdoctoral Program
Perimeter Institute,
Waterloo, ON
5 days ago
“PI is really the place where you want to try new things. You have the resources available to work on what you’re interested in, what you want to push for, what you want to explore,”Sebastian Steinhaus - Postdoctoral Research Scientist, Quantum Gravity
Beauty Advisor (Inside Sales) Sally Beauty 05567
Leidos,
Waterloo, ON
2 weeks ago
OverviewSALLY BEAUTY ADVISOR- CANADA: By working at Sally Beauty Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair – and we need passionate and talented people to make this happen!!“At Sally Beauty Holdings, we find beauty in diversity. Our...
