Field Service Technician- Production Print (GTA)

Overview

Production Systems Specialist

Responsibilities

• Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.
• Install, service and troubleshoot all printing and scanning issues of all production systems.
• Develop and maintain effective relationships with customers and fellow employees.
• Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metric averages.
• Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
• Maintain tool kit, supplies, and accurate inventory for assigned territory.
• Seek opportunities to improve territory parts budget and inventory control.
• Assist other technicians as needed with more complex service calls.
• Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
• Installs multiple protocol and/or multiple network operating systems in conjunction with software based solutions, i.e. Barr System, AHT, TR Systems, etc.
• Accurate and timely completion of invoices and expense reports.
  
  

Qualifications

• Minimum of a High School diploma or GED required. Technical School training preferred.
• 2-3+ years of experience related to technical/repair of business equipment.
• A+ and Net+ certification or equivalent experience.
• Demonstrated electro-mechanical, digital electronic, and PC expertise.
• Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
• Must have reliable transportation and a valid driver’s license.
• Position requires use of personal car which is eligible for vehicle maintenance compensation program.
• Must be able to travel locally on a daily basis to various customer sites.
• Excellent verbal, written, and interpersonal skills.
• Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
• Ability to be work independently with very little supervision.
  
  

About Us

About Konica Minolta Canada

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Through its ongoing work, the company is fortunate to be continuously recognized for its products and services. This includes, but is not limited to being included on CRN’s MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence’s BLI 2021 A3 Line of The Year and BLI 2021-2023 Most Colour Consistent A3 Brand Awards for its bizhub i-Series.

Sustainability also continues to be a key driver for the company. As such, Konica Minolta Inc. has spent six years on the Global 100 Most Sustainable Corporations in the World list. For more information, please visit Konica Minolta online and follow its accounts on LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), and Instagram!

Au sujet de Konica Minolta Canada

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement. Elle innove pour le bien de la société et du monde entier. Et c’est toujours cet objectif qui l’anime, hier et aujourd’hui. Solutions d’affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé. Parmi ses technologies d’affaires, on retrouve des services de TI, la gestion intelligente de l’information, des solutions de sécurité vidéo et des services d’impression gérés ainsi que des technologies de bureau et des solutions d’impression industrielle et commerciale. Par ses efforts soutenus, l’entreprise a la chance d’être continuellement reconnue pour la qualité de ses produits et services. Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI « A3 Line of the Year » 2021 et « Most Colour Consistent A3 Brand » 2021-2023 de Keypoint Intelligence pour sa gamme bizhub i-Series.

La durabilité reste un moteur important de l’entreprise. C’est pourquoi Konica Minolta Inc. figure pour une sixième année au palmarès des 100 sociétés les plus durables au monde. Pour en savoir plus, rendez-vous sur le site de Konica Minolta et suivez l’entreprise sur LinkedIn, YouTube, Facebook, Twitter (@KonicaMinoltaCA), et Instagram!

EOE Statement

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.