Information Coordinator

Job Information
Job Title: Information Coordinator
Job Requisition ID: 64138
Ministry: Justice
Location: Calgary
Full or Part-Time: Full-Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 6, 2024
Classification: Administrative Support 6
Salary: ​$2,073.50 to $2,549.41 bi-weekly ($54,118 - $66,539 per year)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx.

Within the Court and Justice Services (CJS) Division, the Resolution Support Centre is the “come in” of the service delivery model, focusing on providing consistent information to Albertans in person, by telephone, or by email and will result in improved client access to the legal information & resources best suited to their situation, improved client experience, and an emphasis on front-end resolution of the legal issues Albertans experience. It is expected that this service delivery model will result in a decrease in the number of Albertans using the courts as a method of conflict resolution.

Role Responsibilities

Are you looking for an exciting opportunity to apply your understanding of court procedures and the law to help Albertans increase their access to the legal system? Come join our Resolution Support Centre Team and provide exceptional service to Albertans while continuing to expand your knowledge of the law!

Under the direction of the Team Lead, Information Services, you will be a “front line” representative of Alberta Justice. You will provide reliable and current information to Albertans, including self-represented litigants who do not have the assistance of a lawyer.

This role involves but are not limited to:

• Providing information and documentation about CJS programs and services to internal and external stakeholders via phone, in-person, and email.
• Providing information and referrals regarding alternatives to court action, including Resolution Services Programs (such as Assessment Services and Dispute Resolution Services), other GOA departments, NGOs, and local resources.
• Assisting clients in determining sources and location of general and legal information, such as court processes, program policies, and legislation.
• Filing of court documents in accordance with the Alberta Rules of Court, federal and provincial statutes, policy directives and procedure manuals.
• Preparing orders for self-represented litigants, in court or outside of court, at the direction of the judiciary.
• Researching, developing, and maintaining program and service resource materials to facilitate consistent service delivery and training of staff members.
  

As the ideal candidate, you will possess the following:

• Strong communication skills to build relations with stakeholders, staff, and Albertans.
• Adept at de-escalating stressful situations with the ability to remain calm and composed when dealing with difficult situations and behaviours.
• Strong organizational skills to handle the volume and complexity of the work in a detail-oriented manner.
• Work independently and contribute to a team environment, sharing information and workload.

Please click on this link to view the job description for this position .

Qualifications

Required:

• A high school diploma and four (4) years of related experience in the legal field or environment is required.
  

Equivalencies will be considered on the basis of:

• one year of directly related experience for one year of education or
• one year of directly related education for one year of experience.
  

Preference will be given to candidates with the following:

• Related post-secondary education in the legal field.
• Working knowledge of the Alberta Rules of Court.
• Working knowledge of the different areas of law and all levels of court processes and procedures (e.g. civil, family, criminal, traffic, landlord, etc.)
• Work experience in demonstrating conflict resolution.
• Experience working with vulnerable populations, demonstrating crisis intervention/management skills.
• Work experience with Microsoft Office applications such as Word, Excel, Access, and SharePoint.
• Work experience with a Customer Relationship Management (CRM) system.
• Fluent written and oral communication skills in French.

Selected candidates will be asked to complete a typing test before scheduling an interview. A typing speed of at least 40 WPM is required to be successful in this role.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards.

Notes

Position Information:

• This posting is for one full-time, permanent position in Calgary, located at the Calgary Courts Centre.
• Hours of Work: Monday to Friday, 7.25 hours a day and 36.25 hours a week.
• This position involves heavy lifting of boxes up to 25 lbs., as well as long periods of standing or sitting.
  

Final candidates will be required to undergo a security screening.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA have to offer to prospective employees.

• Working for the Alberta Public Service - https://www.alberta.ca/advantages-working-for-alberta-public-service.aspx
• Public Service Pension Plan (PSPP) - https://www.pspp.ca
• Alberta Public Service Benefit Information - https://www.alberta.ca/alberta-public-service-benefits
• Professional learning and development - https://www.alberta.ca/professional-development-support-directive
• Research Alberta Public Service Careers tool – https://researchapscareers.alberta.ca
• Positive workplace culture and work-life balance
• Leadership and mentorship programs

APS Competencies
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf.

To be successful in this role and working environment, you must be able to demonstrate the following competencies:

• AGILITY: You take advantage of opportunities to change how work is done to better anticipate obstacles and improve service. You also anticipate changing environmental demands and change behaviour accordingly.
  
• SYSTEMS THINKING: You consider the inter-relationships among different aspects of an approach including how they related to other programs and areas.
  
• DEVELOP NETWORKS: You proactively build networks, connecting and building trust in relationships with different stakeholders.
  
• BUILD COLLABORATIVE ENVIRONMENTS: You contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
  
• CREATIVE PROBLEM SOLVING: You ask questions to get a deeper understanding of the present issue, looking for ways to improve activities and results by doing something that may be new and different in the organization.
  
• DRIVE FOR RESULTS: You identify ways to exceed performance expectations, identifying potential efficiencies, different ways of working or opportunities to contribute to the work of others.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Instructions for your Resume:

For Employment Experience:

• Please indicate duration of employment (month, year)
• Please specify employment status (i.e., casual, part-time, or full-time)
• Ex: Registry Clerk, Jan 2006 - June 2009, Part-time (three, 8-hour shifts/week)

For any Post-Secondary Education:

• Please specify your major and length of program
• Please specify the year you graduated.
• Ex: Bachelor of Justice Studies, 4-year Degree (Graduated 2017)
  

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles, for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Sonya Bartley-Wynter at [email protected].