Senior Business Analyst

Our client is searching for a Senior Business Analyst to join their team. This team delivers a portfolio of services that are critical to the business operations. A successful candidate will have strong analytical skills and a disciplined approach to improvement.

Your Success Will Be Defined By Your Ability To

• Create service and product descriptions, including templates, questionnaires and RACI
• Collaborate with stakeholders and operational teams to identify missing and/or required processes and procedures documentation
• Participate in Request for Process and Requesting for Information activities, including the documentation of requirements and evaluation of proposals and responses
• Create Roadmap and Lifecycle materials in support of Infrastructure Services
• Develop communication materials in support of technology implementation and transformation projects
• Define service levels, service targets, price and cost in collaboration with managers, business stakeholders and architects
• Develop the knowledge base and support materials
• Gain an understanding of the policy, standard and compliance requirements. Developing documentation such as procedures, processes and control grids
  
  

Your strengths include:

• A university degree or equivalent is preferred
• 5+ years of professional experience in information technology
• 5+ years of experience in a Business Analyst role
• 5+ years of experience in an IT service provider organization
• 3+ years of experience developing IT Products and services, with demonstrated ability in applying ITIL best practices
• Strong written and oral communication skills with ability to build effective working relationships
• Ability to manage multiple assignments and deliverables at the same time
• Ability to pick up projects mid-stream, be self-started requiring minimal supervision
• Strong analytical skills and a disciplined approach to improvement
• Have a high degree of initiative, thought, leadership, and the ability to work in a collaborative manner
• Experience in managing, presenting, and conducting customer and internal operational group meetings at all levels of management
• Experience working with customers and ensuring that providing good customer service is a priority
• High tolerance for changing priorities
  
  

If you are interested in this role and meet the above criteria, please click the “Apply” button to send your resume directly to Shannon Bondad or Igor Uzun.

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, and a strong network of professional contacts, and we are focused on what is best for both our clients and candidates. We will facilitate the best fit between the client and the candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

Accounting & Finance – Sales & Operations – Engineering – Supply Chain – Human Resources – Office Support – Technology

Contact us today – Your Search Partner – www.recruitmentpartners.ca