Senior Manager, National Claims Operations

Company: Sovereign Insurance

Department: SOV - Claims

Employment Type: Regular Full-Time

Work Model: Hybrid (2 days/week in office)

Language: This role operates in English, French is an asset

The Opportunity:

As a wholly owned subsidiary of the Cooperators General Insurance company, Sovereign Insurance believes your experience matters. This is our promise to not only our clients but to our employees as well, because we know the strength of our company starts with our people. The smart, curious and collaborative people who bring their whole heart and passion to work each day. But you can’t pour from an empty cup; we take care of the well-being of our people so that they are inspired to protect Canadian businesses and the lives, families, and communities we impact. Join us and begin shaping your experience at Sovereign.

Reporting to the AVP, Claims, this role will be responsible to provide advanced technical expertise through strategic thinking and strategic partnering to deliver a high standard of complex and integrated operational controls. The successful incumbent will be the senior operational control leader within Sovereign National Claims who collaborates across all lines of business and strategic execution functional areas to ensure design and operational control effectiveness and ensure industry leading quality in our adjusting functions. This role will be responsible to lead and evolve the reserving processes and standards as Sovereign continues to grow.

How you will create impact:

• Directly managing National Claims staff in efficiently and effectively meeting their mandates.
• Manage the claims governance and auditing processes within the team.
• Managing the reserving processes and standards nationally. Interacts directly with Actuarial and Re-insurance teams as required. Currently responsible for oversight of $307M in reserves (this figure will grow as the portfolio and Claims counts grow).
• Monitoring claims results (new, closed, reserve changes) and providing updates to the AVP, Claims, VP, Finance, Claims & Strategy and SET as required.
• Establish, in conjunction with claims management team, a staff development framework and training curriculum, ensuring that staff skill align with claims operations requirements.
• Responsible to coordinate consistency in the claims budgeting process nationally and responsible to complete the National Claims Operations budget.
• Establishing and implementing standard processes and protocols and training delivery for using our claims systems.
• Managing our claims systems (SharePoint content) and identifying and leading projects to rationalize our claims systems (System changes/decommissioning)
  
  

How you will succeed:

• You thrive on leading and motivating others to embrace accountability to deliver our exceptional client experience and achieve results.
• You ensure you and your team’s day to day actions are in harmony with the company’s purpose, vision, and values even when challenged.
• You take responsibility for guiding others through changing conditions and creating a supportive culture that encourages the exploration of new opportunities or innovations.
• You value and encourage others to have cooperative and collaborative dialogue because diverse perspectives offer more creative and productive solutions.
  
  

To join our team:

• 10 years of large, complex claims experience, with proven people leadership experience
• Expert understanding of the insurance industry landscape, regulatory environment and competitive environment.
• Working knowledge of operations, technical, and corporate insurance claims operations, regulatory audits, CEO/CFO certification reviews, privacy compliance, audit services, and external audit environments.
• Expert understanding of risk management and risk assessment frameworks, and design and testing of operational controls
• Bilingual capabilities in French will be advantageous
• CIP designation or FCIP courses/designation preferable but not required.
• Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know:

• You will travel occasionally.
• You will provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required.
• You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate.
  
  

What’s in it for you?

• Training and development opportunities to grow your career
• Flexible work options and paid time off to support your personal and family needs
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture
• Paid volunteer days to give back to your community
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.
  
  

Expected Salary Range: $108,000 -- $180,000

• The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. "