Director of Operations

Company Overview

The Luxus Group is a family-owned and operated property management and real estate development firm based in Sherwood Park, Alberta. In 2007, we launched our first division: Luxus Vacation Properties. This standout brand is dedicated to providing exceptional hospitality in the world’s most sought-after destinations, offering guests a blend of luxury and adventure.

Luxus Culture

At Luxus We Pride Ourselves On Having a Unique, High-performance Culture That Is Fun, Collaborative And Supportive. The Luxus Culture Is Best Described Through Its Six Core Values, Which Are

❖ Excellence: we deliver our best, every day.

❖ Positivity: we approach challenges with a positive attitude and an open mind.

❖ Integrity: we always do the right thing.

❖ Forward-thinking: we are innovative.

❖ Humility: we are grateful.

❖ Family: we embrace the family spirit.

Our talented team members are truly dedicated to helping clients see new places, try new experiences, and build lasting memories with their families and friends. As an employer, we are committed to supporting our team members with these same experiences by encouraging (and funding) their professional development, personal health & wellness, and travel goals.

Looking ahead to the next five years and beyond, Luxus Vacation Properties is positioning itself to become a leader in the premium short-term rental (STR) space. With over 15 years experience in luxury property development and private equity luxury real estate investment, our full service approach -including property management and concierge services- positions us to provide a hotel-quality experience with our trusted brand in this rapidly growing industry.

Apply today to join us as we continue to focus on our passion for helping our clients and employees live happier, healthier, and more fulfilling lives.

Position Summary

Are you a leader who likes to drive innovation, solve complex problems, and guide teams toward meeting big goals?

As the Full-Time Director of Operations at Luxus, you will oversee the day-to-day management of our short-term rental property portfolio, ensuring seamless operations that drive exceptional guest experiences and strong homeowner relationships. Your role will be pivotal in refining and optimizing processes to support our expansion in the short-term rental market. This position demands a dynamic, hands-on leader with a balance of strategic thinking, problem-solving, and an entrepreneurial mindset. As we enter an exciting phase of growth, you’ll be expected to take on diverse responsibilities and adapt quickly as the company scales.

What will your days be like?

A typical day might start with reviewing performance metrics and aligning daily operations with long-term objectives. You’ll lead strategy sessions, troubleshoot operational challenges, and ensure the smooth running of multiple projects. With a focus on efficiency and innovation, you’ll have the autonomy to shape workflows, delegate tasks, and make quick, data-driven decisions.

What’s in it for you?

This role allows you to rise to challenges, lead a high-performing team, and implement solutions that significantly influence company success. You’ll enjoy our collaborative but fast-paced environment where your ideas are valued, and your ability to generate results is recognized and rewarded.

Apply today!

Note: Remote work will be offered to the ideal candidate.

Responsibilities

• Lead and manage: Lead and mentor the operations team, fostering a high-performance culture and collaborative environment.
• Strategic Leadership: Innovate, develop and implement operational strategies that align with business goals and drive growth.
• Operations Oversight: Ensure smooth day-to-day management of property operations, focusing on efficiency and high service standards.
• Property Onboarding: Manage the onboarding process for new properties, ensuring seamless integration and setup.
• Guest Experience: Ensure a high standard of guest experience by overseeing all guest related processes and services
• Property Maintenance and Upgrades: Oversee the maintenance, repair and upgrade of properties to ensure they meet the Luxus Brand standards and remain competitive in the market
• Supplier and Inventory Management: Oversee supplier relationships and inventory, ensuring timely procurement and quality standards.
• Compliance and Risk Management: Ensure all properties adhere to regulations, addressing potential risks and maintaining compliance.
• Financial Management: Manage operational budgets and expenses, ensuring profitability and cost control.
• Reporting and Communications: Provide regular updates and insights to senior leadership, ensuring clear communication across departments.
  
  

Qualifications

• Bachelor’s degree in Business, Operations, or related field: Your academic background equips you to drive strategic success with confidence and authority.
• 5+ years of experience in senior operational management: You have a proven track record of optimizing operations and driving profitability, in complex, fast-paced environments. Experience in the short term rental industry is a plus.
• Proven leadership experience: Assertive and confident, you thrive in dynamic settings, guiding teams to exceed goals while maintaining control of the overall strategy.
• Strategic mindset with strong problem-solving abilities: You adapt quickly, generate innovative solutions, and align actions with the organization's evolving goals.
• Outstanding communication and relationship-building skills: You excel at influencing and motivating others, creating a collaborative atmosphere to drive team success.
• Proficiency in operational software and tools: Experience with property management platforms and data-driven decision-making tools to track performance metrics, streamline workflows, and enhance operational efficiency. Familiarity with short term rental software is a plus.
• Adept at managing multiple priorities in a fast-paced environment: You enjoy taking on challenges and executing tasks efficiently, ensuring timely and effective outcomes.
  
  

Compensation & Benefits

Annual Salary: $90,000 - $105,000 (CAD) commensurate with experience and performance.

Benefits

• Paid time off, such as, sick days and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Retirement benefits or accounts
• Healthcare spending or reimbursement accounts, such as HSAs
• Long-term disability insurance
• Short-term disability insurance
• Workplace perks such as recreation activities, food and coffee, and flexible work schedules
  
  

SCHEDULE: Office hours are 8:30 am - 5:00 pm MST, Monday through Friday.