Senior Manager, IT Infrastructure & Security

We are seeking a Senior IT Infrastructure and Security Manager to oversee the client's service delivery for companies in the US, Canada, and Australia. This is a technical working lead position that requires an individual with experience in managing global infrastructure and security programs. Reporting to the Vice President of Information Technology, a successful candidate in this role will be responsible for overseeing global delivery for the portfolio.

The Senior Manager, of IT Infrastructure and Security - Global will play a critical role in ensuring the stability, security, and scalability of the infrastructure and security environment for the organization while providing technical leadership, people management, and strategic guidance to a global team.

Your Success Will Be Defined By Your Ability To

• Provide technical leadership to a global team responsible for infrastructure and security service delivery across multiple countries.
• Collaborate and communicate with stakeholders, developers, and technical team members to deliver on business objectives, ensuring that project goals are met within scope, time, and budget
• Develop and maintain documentation for business processes, operational procedures, technical design, solution structure, and functional know-how
• Collaborate with other teams that are often geographically dispersed, to define, plan and oversee projects that your team will own or participate in.
• Manage team projects and deliverables utilizing common project management frameworks and delivery methods, while ensuring team collaboration.
• Provide 24X7 escalation support to cross-functional teams for critical incidents.
• Lead, mentor, and manage a team of technical experts, providing guidance and coaching to ensure their growth and success.
• Develop and maintain relationships with key stakeholders, including vendors, partners, and clients.
• Manage the technical scope of infrastructure and security service delivery, ensuring that solutions are scalable, secure, and aligned with industry standards.
• Develop and maintain a technology roadmap for the infrastructure and security portfolio, ensuring that it aligns with business objectives and is updated on an ongoing basis.
• Provide thought leadership on emerging technologies, industry trends, and best practices related to infrastructure and security service delivery.
• Lead the design, development, and implementation of complex technical solutions, ensuring that they are robust, scalable, and secure.
• Develop and manage budgets for infrastructure and security service delivery, ensuring that resources are allocated appropriately and that expenditures are in line with business objectives.
• Ensure that infrastructure and security service delivery complies with relevant legal, regulatory, and industry standards
• Manage all infrastructure and monitoring tools to enable ideal performance and ensure that components of the disaster recovery infrastructure and technical plans are maintained.
• Foster a culture of innovation and continuous improvement, encouraging team members to experiment, take risks, and challenge the status quo.
• Develop and maintain strong working relationships with other teams and departments, including development, operations, and business stakeholders.
• Provide expert knowledge and direction in IT infrastructure operations and controls, ensuring the reliability of the servers and data storage.
• Perform system administration for on-prem and cloud infrastructure resources – AD, Databases, IIS servers, Azure, Hyper-V, and VMware.
• Forecast and manage budgets for the portfolio and ensure delivery within budgetary constraints.
• Provide regular reporting to senior management on portfolio performance, risks, and opportunities.
  
  

Your strengths include:

• Bachelor's degree in Computer Science or a related field; Master's degree is a plus.
• Minimum 10 years of experience in IT infrastructure and security.
• 5+ years of experience in a management position with people leadership responsibilities.
• Experience working with managed service providers, SaaS services, and hosted solutions.
• Solid analytical skills, experience solving practical issues, and engaging cross-functional teams.
• Ability to effectively prioritize and execute tasks while handling time-sensitive competing priorities.
• Demonstrated analytical, problem-solving, organizational, interpersonal, and communication skills.
• Ability to lead discussions with business stakeholders and suggest holistic solutions/improvements for both technical strategy and business processes.
• Exhibits strong initiative; self-starter who can lead others in ambiguous situations.
• Ability to influence and drive others toward common goals.
• Leads by example creative and innovative idea generation and influences decisions across different teams.
• Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.
• Ability to manage multiple initiatives of innovation and converge them all into common strategic objectives.
• Understanding of holistic infrastructure and security designs, including being able to provide consultation on how those could apply to application design requirements.
  
  

Location:

• Canada (Hybrid Role).
• The ideal candidate will be based out of Edmonton or willing to relocate to Edmonton for a period of 2 years.
  
  

Travel Requirement

• International and/or domestic travel to operating sites and offices of our client will be required on a quarterly basis. The successful candidate must be willing to travel as required.
  
  

If you are interested in this role and meet the above criteria, please submit your resume, in Word format, directly to Shannon Bondad at [email protected] or to Igor Uzun at [email protected]

Recruitment Partners Inc. is an Alberta-based, Alberta-focused recruitment firm. We are dedicated to building long-term relationships while securing top talent for Alberta’s best employers. At the heart of our efforts is a collaborative, consultative approach. We are proud of our team of consultants, who come with practical business experience, and a strong network of professional contacts, and are focused on what is best for both clients and candidates. We will facilitate the best fit between the client and the candidate. This means reduced turnover, enhanced employee engagement, increased productivity, customer satisfaction, and more.

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Contact us today - Your Search Partner – www.recruitmentpartners.ca