Account Manager

What we do:

Zefr is the global leader in brand suitability targeting and measurement across the world's largest platforms. Zefr’s technology is helping to power the age of responsible marketing by putting advertisers in control of their content adjacencies based on their own unique brand safety and suitability preferences, mapped to the Global Alliance of Responsible Media's (GARM) industry standards. As an official YouTube Measurement Program Partner, Meta for Business Partner, and TikTok for Business Partner, the company leverages patented machine learning and AI technology (Cognition AI) to offer brands and agencies more precise and transparent brand safety and suitability activation and measurement solutions on scaled platforms. The company is headquartered in Los Angeles, California, with additional locations across the globe.

What you’ll do:

• Collaborate with sales team on all facets of client relations from RFP stage to campaign completion, including but not limited to proposal submissions, overseeing campaign implementation with Ad Operations, campaign analysis/reporting, billing and reconciliation and related day-to-day account management duties
• Manage clients’ daily questions, issues, and feedback, sharing with management as needed
• Manage the flow of insertion orders, creative tags, and pixel requests
• Work cross-functionally with Sales, Research, and Finance teams to ensure successful client on-boarding, continued client success, and annual contract renewal
• Maintain strong relationships with agencies and advertisers to ensure long-term success; be able to identify opportunities to expand ZEFR’s level of service with each client, and work with the sales team to follow through on those opportunities
• Share expertise and advise clients on new campaign ideas to generate continued results
• Work with Sales and Ad Operations to ensure client satisfaction
• Participate in industry events and conferences
  
  

What we’re looking for:

• 3+ years of account management experience in online media agency or ad sales organization, or related
• Strong analytical skills, including high level of comfort with Excel
• Keynote experience a plus
• Excellent written and verbal communication, and the ability to communicate effectively at all levels of an organization.
• Ability to work independently, while being open to direction and guidance
• Familiarity with ad serving and online ad research tools (ComScore, DCM, Nielsen NetRatings, AdRelevance) a plus
• Proven ability to develop strong working relationships with clients
• The ability to effectively manage multiple tasks and deadlines
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Must be located in the Toronto metropolitan area
  
  

Benefits (for Canada based employees):

• Flexible PTO
• Medical, dental, and vision insurance
• Company-paid life insurance and AD&D
• Paid parental leave
• Professional development opportunities
• 10+ paid holidays off
• Remote work environment
• “Summer Fridays” (shorter work days on select Fridays during the summertime)
• Optional in-person and virtual events (we like to celebrate!)
  
  

Compensation (for Canada based employees):

The anticipated base salary for this position is between $80,000-95,000 CAD. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.