RQ08107 - Business Analyst - Senior

Maarut Inc


Date: 5 hours ago
City: Toronto, ON
Contract type: Contractor
Scope:

  • Provide technical expertise related to Microsoft Dynamics 365/CRM solutions and system integration with other systems.
  • Verify configured workflows, dashboards, forms, views to ensure in alignment and compliance of business requirements, industry standard best practices
  • Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
  • Provide specific technical support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations and support bug investigation & fix and document issue resolution.
  • Develop proper documentation for technical specification, and various test result.
  • Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
  • Assess and escalate critical and high-impact quality issues to the project manager.

Assignment Deliverables:

  • Develop, execute and document the testing artifacts and activities for Configuration and customization of the Dynamics 365 CE and F&O application
  • Support the functional requirements of the system, as well as providing technical support, troubleshooting, and performance optimization
  • Develop the detailed testing approach, methodologies, and procedures for verifying that the system meets the functional and technical requirements, including test scenarios, test cases, and acceptance criteria
  • Conduct user acceptance testing, system integration testing, performance testing, system validation and verification.

Requirements

Experience and Skill Set Requirements:

Must Haves:

  • At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment

Nice to have:

  • Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  • Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution

Skill Set Requirements:

Desired Skills and Experience:

  • Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
  • Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
  • Strong knowledge and experience of:
  • Use case generation, automated and manual testing, and bug lifecycle management
  • Bug tracking and test case management tools (JIRA, Azure TFS)
  • API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
  • CRM test automation and Dynamics 365 specifically
  • Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
  • Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
  • Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

Technical Skills:

  • Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
  • Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
  • Proven experience in testing external systems/components to integrate with D365CS.
  • Solid experience in developing proper documentation for source codes, technical specification, and unit test result
  • Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
  • Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
  • Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
  • Strong automation testing or tooling experience using industry standard practices and kits.
  • Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Functional Knowledge:

  • Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
  • Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
  • In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
  • Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management

Interpersonal Skills:

  • Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

Business Knowledge:

  • Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
  • Demonstrated experience with case management and workflow-based systems

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