Customer Service Representative

About Us:
Captura Hall is a dynamic and innovative advertising agency committed to delivering exceptional experiences and results for our clients. Based in Halifax, NS, we focus on creating impactful campaigns and nurturing strong client relationships. Our team is collaborative, client-focused, and dedicated to providing top-tier service.

Job Description:
We are looking for a friendly and professional Customer Service Representative to be the main point of contact for our clients and customers. You will handle inquiries, resolve issues, and ensure a positive experience in every interaction. This role is perfect for someone with excellent communication skills and a passion for helping others.

Responsibilities:

• Serve as the primary contact for client inquiries via phone, email, and chat.
• Resolve customer concerns and provide timely, effective solutions.
• Keep accurate records of client interactions and transactions.
• Collaborate with internal teams to meet customer needs and expectations.
• Assist with account setup, service questions, and troubleshooting.
• Follow up with clients to ensure their satisfaction with our services.
• Identify opportunities to improve the customer service experience.

Skills Required:

• Strong interpersonal and communication skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency with customer relationship management (CRM) software.
• Strong organizational and multitasking skills.
• Prior experience in customer service is a plus.

Benefits:

• Competitive salary ranging from $48,000 to $72,000.
• Comprehensive health, dental, and vision insurance.
• Paid vacation and personal days.
• Career growth and development opportunities.
• Supportive and team-oriented work environment.

If you are passionate about delivering exceptional service and want to be part of a creative and customer-focused team, apply today to join Captura Hall as a Customer Service Representative!