Manager of Dealer Management Services

The Lounsbury Group, based in Moncton, is looking for a Dealer Management System Manager.

Job Summary

The Lounsbury Group is seeking a highly skilled and detail-oriented Dealer Management System Manager (DMS). The ideal candidate will have extensive experience with software programs and will be responsible for managing and optimizing our dealer management operating system. This role involves overseeing the operating system, troubleshooting technical issues, and supporting various departments with their needs.

Key Responsibilities

• Lead the planning, execution, and management of our DMS implementations and upgrades. Ensure projects are completed on time, within scope, and within budget.
• Enhance and optimize the DMS to ensure efficient and smooth operations.
• Oversee the daily operation and maintenance of the DMS, ensuring its reliability, performance, and security.
• Identify opportunities to improve business processes through the effective use of the DMS. Work with department heads to streamline operations and enhance productivity.
• Provide ongoing support and training to system users. Conduct workshops to ensure staff are proficient in using the system, and/or coordinate off-site training for staff.
• Ensure the accuracy and integrity of data within the system. Oversee data migration, integration, and reporting processes.
• Generate and analyze reports to provide insights into business performance. Support decision-making with accurate and timely data.

Qualifications

• Post-secondary diploma or degree in business
• Previous experience working with software; preferably an automotive dealership management system such as Reynolds & Reynolds; or other software (ex: SAP, Oracle, Microsoft Dynamics)
• Strong technical troubleshooting skills
• Strong analytical skills. Has the ability to analyze reports, identify trends, and provide actionable insights.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent verbal and written communication skills.
• Strong customer service skills, with the ability to support and train staff across various departments.
• Able to adapt to different work situations.

This position does require some travel within the province, travel within the Greater Moncton area on a weekly basis, and may require to be available nights and weekends.

Work With Us

The Lounsbury Group is committed to investing in our employees through training programs and a great work environment, plus:

• Competitive Wages

• Group Benefits Plan including health, dental, vision, life insurance, and disability that begin on your first day

• Pension Plan

• Employee discounts on cars and furniture

• Career growth and continuous development

• Respectful and cohesive working environment with strong company values