Head End Technician

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

As a member of the Headend team, you will be responsible for and participate in all activities in the Headend and associated facilities. These activities include preparing, packaging, and maintaining all services carried on the Rogers network.

What you will be doing:

• Respond to trouble reports on the core transport and cable access network by performing effective and efficient problem analysis. Rapid trouble shooting and diagnosis, and prompt repair of equipment to ensure service restoral objectives are met.
• Track and complete assigned incident tickets, participate in any postmortem incident root cause evaluations.
• Collaborate with the network operations center and platform teams to resolve network faults.
• Perform directed maintenance routines to ensure network standards are being met.
• Implement change workorders associated with network equipment changes or additions within the headend.
• Troubleshoot fiber optic network failures to determine possible impacts due to broken links leaving the headend.
• Maintain inventory of spare equipment and test tools. Request replenishment as needed.
• Perform acceptance tests on newly installed equipment by third party contractors.
• Administrative: completion of assigned training, reporting of mileage, timesheets, expenses.
• Installation and commissioning of equipment and services.
• Maintenance of equipment and services.
• Repair and restoration of equipment and services.
• Participate in development, continuous improvement, and following processes and procedures related to Faults Management, Preventive Maintenance, Change Control, Head End/Site audits and other duties as they pertain to the Head End.
• Support for UTRAN (Wireless) network related to backhaul, Macro, Small Cell and Indoor Sites and equipment.
• Installation and troubleshooting of various hub site and customer premise equipment, supporting Rogers Business products and services.
• Ensure the proper documentation for services, equipment, and facilities are updated as required.
• Ensure all work is done in accordance with established procedures and standards.
• Record and report on all work activities as established for the department.
• Work with many other departments and participate on cross-functional teams as required.
• Complete projects that are assigned from time to time.
• Manage a diverse workload as well as oversee contractor activity.
• Travel to sites within your responsibility as required.
• Must be available to work a nonstandard shift including weekdays, weekends, and overnight shifts. Must also be available to work overtime and provide 24 hour on-call support on a regular rotational basis.
• Be aware and adhere to all applicable Health and Safety regulations, in accordance with legislation and related Company policy.
• Participation in field work within various environments such as rooftops and remote areas, at all times of day, during all weather conditions.

What you bring:

• A minimum of 5 years experience in the telecommunications field is required.
• Problem solving and resolution.
• Computer skills in MS-Office, VISIO, Outlook, text editors, and others.
• Able to work independently with minimal supervision.
• Must be organized, self-motivated, able to prioritize multiple tasks, problem solve, and keep a schedule.
• Sound IP and network architecture knowledge, including setup, troubleshooting, and maintenance is a definite asset.
• Sound knowledge of digital broadcast, RF and video technology is a definite asset.
• Sound knowledge of relevant Rogers Engineering and Operations processes.
• Some lifting of equipment up to and including 40 lbs.
• College diploma in Networking, Electronics, Electrical, or related field is a definite asset.
• Must have a valid driver's license.

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 2519 Queensway Street (7793), Prince George, BC
Travel Requirements: Up to 25%
Posting Category/Function: Technology & Information Technology
Requisition ID: 309940

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology