Diverse Customer Segments, Black Customer Experience Intern/Co-op

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview:

TD is on a journey to leverage its strong brand equity to become the undisputed bank of choice in the Black community. To win and reach our vision, we have built a cross-enterprise effort that includes TD Business Banking, TD Wealth and TD Canada Trust with a plan and capabilities to enhance our brand, deepen relationships with existing customers and drive new to bank business.

These initiatives have detailed market analysis and customer research, as well as reviews of our credit processes, product offerings, referral/acquisition programs, training, and recruitment efforts.

The goal of the Customer Segments team is to provide elevated advice for Black customers to enhance financial health and security. The team is responsible for developing, implementing, and sustaining customer segment programs to build awareness, accelerate acquisition and deepen customer relationships.

The team actively works to strengthen the strategic and tactical alignment between core businesses including TD Canada Trust, TD Wealth, TD Business Banking and TD Insurance. It will also include involvement with enterprise partners like Marketing, Digital and our Customer Contact Centers.

Co-op Accountabilities:

Are you a creative self-starter, seeking an internship with a high-performing team? Then this internship is your opportunity. The successful candidate will support the diverse customer segment by providing a broad range of analysis and project support in the development of business programs, including processes and procedures development and monitoring.

Role Responsibilities:

Strategy & Enablement

• Support in developing strategic plans and roadmaps

Marketing & Communications

• Create presentations and speaking notes for internal and external stakeholders
• Support the team in strengthening and enhancing social media program

Reporting & Analytics

• Develop various weekly and monthly reports to measure progress and provide insights
• Enhance existing reporting & analytics capabilities through sales, marketing and reporting platforms

Field Support

• Support regional managers with field activities

Candidate requirements:

• Demonstrated understanding of the lived experiences of Black communities
• Be passionate about Diversity and Inclusion initiatives
• Business acumen and strong organizational awareness
• 3/4th year student. Business program preferred (Undergraduate or Graduate)
• Strong knowledge of Microsoft Office (i.e., Excel, Word, PowerPoint, etc.)
• TD working experience is an asset
• Experience in social media marketing best practices is an asset
• Interest in working in a customer-facing role (small business account managers, financial advisors, etc.)

We invite candidates to state their year of study in their application.

Please note this role will take place in a hybrid work environment: 2 days in office in Toronto, 3 days remote.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):