IT Support Specialist

The IT Support Specialist is responsible for providing technical assistance and support to hotel employees and guests. The ideal candidate will have a strong understanding of computer hardware and software, excellent troubleshooting skills, and the ability to work effectively in a dynamic environment.

Essential Responsibilities

Technical Support:

• Provide first-line technical support to hotel employees and guests via phone, email, and in-person.
• Troubleshoot and resolve hardware and software issues related to computers, printers, network devices, and other IT equipment.
• Install, configure, and maintain computer systems and software.
• Provide training and guidance to hotel employees on the use of IT systems and applications.
  
  

Network Administration:

• Assist with network administration tasks, including maintaining network infrastructure, troubleshooting connectivity issues, and ensuring network security.
  
  

IT Projects:

• Participate in IT projects, such as system upgrades, new technology implementations, and data migrations.
  
  

Customer Service:

• Provide excellent customer service to hotel employees and guests, ensuring their IT needs are met in a timely and professional manner.
  
  

Qualifications

Experience:

• Minimum of 2 years of experience in IT support or a related field.
• Experience working in a hospitality environment is a plus.
  
  

Technical Skills:

• Strong understanding of computer hardware and software.
• Proficiency in Microsoft Windows, macOS, and common office applications.
• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience with troubleshooting and resolving technical issues.
  
  

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset.
  
  

Availability:

• Willingness to work flexible hours, including weekends and holidays, as needed.
• Ability to commute to the hotel/restaurant quickly and on short notice.
  
  

Must have the legal right to work in Canada.

Join our team and be part of an exciting career journey! If you meet the above requirements and are eager to contribute your talents to our team, please submit your application including your resume detailing your relevant experience. We look forward to hearing from you.

Nobu Hotel Toronto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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