Java - Sr Support Analyst - (ITIL Service Now tool)

We work as trusted business partners and always strive to deliver the most value and highest return on investment for our clients. We are highly trained business professionals with strong understanding of clients need. We work closely with the leading staffing trade associations, training, and research organizations to ensure we are knowledgeable of the latest industry trends and technologies.

"Skills and Responsibilities:

•5+ years of experience in application support on distributed technologies
•Experience ITIL Framework and processes- Incident Mgmt., Problem Mgmt., Change Mgmt. knowledge
•Expertise in Scripting Language (Shell / Linux)
•Experience with Java/J2EE. Database skills- DB2, Oracle, SQL server
•Expertise in Database (Oracle, MS SQL) for writing simple & complex SQL queries
•Product knowledge (IBM CMOD, Xeons)
•Experience in working within a SLA guidelines, prioritization of efforts
•Knowledge management experience - building support manual, support standards, project handover gating check lists etc.
•Experience in production issue troubleshooting with multiple teams- DBAs, Level 2 support teams, Operations, File Transfer teams, OS, Middleware etc.
•PMLC/SDLC knowledge is an asset
•Excellent trouble shooting and analytical skills to resolve issues with various software components.
•Good knowledge of Debugging, defect fixing and maintenance of software programs / code / application6.

Experience in working with external vendors to provide application support.
•Deploy fixes to lower environments, test and promote to higher environments.
•Working experience with Service Now. SDLC and Change Management process experience and knowledge (working experience with ITIL Service Now tool)"

Regards,

Mohammed ilyas,

Text or call - 229-469-1455 or You can share the updated resume at Mohammed@vtekis. com

All your information will be kept confidential according to EEO guidelines.