Technical Digital Workplace

About The Role

Barry Callebaut Digital (BC Digital) is on a mission to lead the digital revolution in the chocolate industry, and we are looking for a Digital Workplace Technician supporting our onsite digital workplace services as part of our transformative journey. Reporting directly to the Manager, Digital Workplace (Canada), you will serve as the first point of contact for our Digital Workplace support within the organization. As part of the onsite team, you will be responsible for workplace device operations and hardware onsite at our manufacturing facilities and offices. In addition, you will ensure onsite presence for local datacenter operations, field service and equipment of our facilities, while diagnosing and troubleshooting incoming inquiries and supporting local implementation projects.

Key responsibilities

• Serve as the first point of contact for our onsite Digital Workplace support and provide onsite technical hardware, software and network support (IMACD)
• Diagnose and troubleshoot technical problems, track the incident resolution, and provide general user support onsite
• Assist with the installation and maintenance of IT equipment and perform routine maintenance tasks
• Serve as the local extension of our global BC Digital organization to support onsite project implementation (e.g. at our manufacturing
  
  

facilities)

• Manage IT inventory and maintain records/logs of repairs and fixes and maintenance schedule
• Support IT projects e.g. with rollouts and organize and schedule upgrades and maintenance without deterring others from completing their work
• Develop and maintain local networks in ways that optimize performance
• Collaborate with other BC Digital teams to ensure security and privacy of networks and computer systems
• Provide regular reports on on-site support activities and issues
  
  

Scope

• Provide Digital Workplace support, on premise, for our Ontario facilities (Brantford, Chatham)
• Must be willing to travel between our two Ontario facilities, Brantford and Chatham as needed.
• Provide as needed support to remote users and other BC facilities remotely
  
  

About You

• Apprenticeship or degree in IT/technology, computer science, network technology, engineering, or a comparable field
• 2 to 4 years work experience in IT providing helpdesk support in an office/production environment
• Proficient in English is a must, French or additional languages considered an asset
  
  

Essential Knowledge, Skills And Abilities

• Experience in IT administration and onsite support activities, e.g. network and workplace administration, IMACD processes
• Experience in project management and execution of onsite roll-outs of new hardware, and software incl. user training
• Experience with IT service management tools
• Hands-on, service-oriented attitude
• Independent and self-driven personality, taking responsibility and owning tasks
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, ability to present to diverse audiences
• Willingness to learn and try new technologies and topics
• Experience in support of Windows 11, Windows 10, MS Office Products
• Experience in support of Gmail & Google Apps environment is a plus
• Experience providing support in both wired and wireless environments
• Experience with Software installations and Virus removals
• Experience with Windows Active Directory required
• Experience providing remote support to users required
• Willingness to build up knowledge in Barry Callebaut specific tools
• Excellent people, communication, and customer service skills
• Ability to work under pressure and independently without constant supervision
• Ability to take ownership of a project from start to finish
• Ability to continually learn, work and keep up in a very fast paced and continually changing environment
  
  

Barry Callebaut can offer you a challenging and dynamic international environment that includes a broad range of opportunities for personal growth and development. Apply for one of our interesting positions and start a great career in the wonderful world of CHOCOLATE. Barry Callebaut is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees. Should you require accommodation during the recruitment process, please contact Human Resources at the Brantford site.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.