Client Service Coordinator I

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Duties And Responsibilities

• Handle and document prospective client inquiries regarding requests for care and service
• Assess client service needs in consultation with the Supervisors;
• Reports to Case Managers, funder or government programs required.
• Notify clients of any schedule change if needed.
• Assist with training and mentoring of new staff.
• Participate in client satisfaction initiatives.
• Handle and document client concerns and complaints in a timely manner and as appropriate,
  
  

notify the Supervisors; maintain appropriate documentation.

• Market and promote Bayshore Home Health in keeping with the individual Branch Office
  
  

Sales and Marketing Plan.

• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the
  
  

company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible
  
  

to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with
  
  

appropriate Bayshore personnel.

• Complete other tasks as requested.
  
  

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

“At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.”

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Primary Location

AB-Edmonton