Head Cashier

Home Depot


Date: 1 week ago
City: Lethbridge, AB
Contract type: Part time

The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.

The Head Cashier coaches, trains and develops Front End and Lot Associates along with maintaining coverage through scheduling and providing first level of escalation for customer issues.

-- Key Responsibilities:

Ensures Customer Satisfaction

  • Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
  • Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line
  • Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
  • Observe associates and work activity, ensuring appropriate staffing levels to meet business needs
  • Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility Leading the Front End
  • Communicate goals, priorities, and directions from store leadership to associates
  • Ensure the parking lot is shoppable and free of debris
  • Engage back-up cashiers as necessary and assign them to predetermined registers
  • Operate cash machines and train cashiers accordingly
  • Assist guards for cash collection Maintains Safety, Security and Shrink Mitigation
  • Follows all Safety and Loss Prevention policies and procedures.
  • Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.

Competencies:

  • Customer Focus
  • Time Management
  • Promotes Teamwork
  • Problem Solving
  • Communicates Effectively

Skills:

  • Interpersonal Skills
  • Cash Handling
  • Leadership Skills
  • Attention to Detail

Direct Manager/Direct Reports:

  • Front End Supervisor

Travel Requirements:

  • None

Physical Requirements:

  • Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Hybrid Work:
  • Dependent

Working Conditions:

  • Working within a flexible schedule that may include evening and weekends.
  • Warehouse environment that can be dusty and noisy.
  • Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

  • Highschool Diploma or Equivalent

Minimum Years of Work Experience:

  • 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience:

  • Minimum 1 year leading people

Certifications:

  • NA

Other Requirements/Assets:

  • NA

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